Technical Service Specialist Diagnostics

1 tydzień temu


Warsaw, Polska Abbott Pełny etat

The Opportunity

For our Abbott Diagnostics Division ADD we are looking for a talented, well-motivated person to join our field support team as a Technical Service Specialist. The position will cover the area of Śląskie province (Katowice and surroundings). We are looking for a person located preferably in Kraków or Katowice.

The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

What You'll do:

Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations

Provide level two service (complex service interventions requiring more than four hours of labor)

Installation of instruments, AbbottLink, and automation

Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation

Assist with customer business reviews

Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time

Deliver basic customer operator introductory trainings post install or post hardware or software upgrade

Perform basic technical coaching and training for Technical Service Specialist

Required qualifications and background:

Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred

More than 2 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references

Successful engagement with customers, specifically key stakeholders and lab staff

Excellent product and industry knowledge

Excellent experience and process skills of the business functions service delivery

Excellent communication skills

Very good command of English and Polish is a must

Ability to identify and drive resolution of issues

Technical expert for product line responsibility

Excellent experience in use of analytical tools and software



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