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Technical Service Specialist Diagnostics
4 dni temu
The Opportunity
For our Abbott Diagnostics Division ADD we are looking for a talented, well-motivated person to join our field support team as a Technical Service Specialist. The position will cover the area of Wielkopolskie province (Poznan and surroundings).
The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
What You'll do:
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Provide level two service (complex service interventions requiring more than four hours of labor)
Installation of instruments, AbbottLink, and automation
Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
Assist with customer business reviews
Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
Perform basic technical coaching and training for Technical Service Specialist
Required qualifications and background:
Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
More than 2 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references
Successful engagement with customers, specifically key stakeholders and lab staff
Excellent product and industry knowledge
Excellent experience and process skills of the business functions service delivery
Excellent communication skills
Very good command of English and Polish is a must
Ability to identify and drive resolution of issues
Technical expert for product line responsibility
Excellent experience in use of analytical tools and software
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