Product Specialist

8 miesięcy temu


Warsaw, Polska Roche Pełny etat

The Position

We are looking for Polish candidates for this position.

The Product Specialist will provide support in the following key result areas:

Dealing with support requests and queries received from customers by phone and online application that arise prior to and after system placement for IVD (In vitro diagnostics). Help laboratory personnel on daily and complex issues. Proper documentation of work in the CRM  (Customer Relationship Management).

Required Qualifications:

Diploma in engineering or IT would be an advantage. Perfect/native language (obligatory). Good English communication skills - necessary for abroad trainings/ documentation/ team cooperation. Experience with diagnostics instruments would be an advantage. Knowledge of specialty testing would be an advantage. Knowledge of IT would be and advantage. Focused on providing an excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people, and be comfortable as part of a team. Very good organization skills, with a desire to complete tasks ensuring you always deliver on your promises. A self-starter who takes pride in his achievements but equally can overcome set-backs quickly looking for the positive in every situation.

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