IT Specialist
6 miesięcy temu
Time Type:
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As a Specialist you will be responsible for providing technical assistance and customer support related to web-based applications, websites, and online services. Your primary goal will be to ensure client satisfaction by addressing their inquiries, troubleshooting technical issues, and providing timely solutions. The ideal candidate possesses a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.
Your responsibilities:
Troubleshooting and resolving technical issues related to our web-based products and services. Providing step-by-step instructions and guidance to clients for utilizing our web applications effectively. Collaborating with internal teams, such as developers and product managers, to escalate and resolve complex issues. Documenting and tracking customer interactions and technical issues using a ticketing system. Assist in creating and maintaining support documentation, knowledge base articles, and FAQs. Perform quality assurance and website testing to ensure user experience both during and after development of websites. Report and help resolve user experience problems across mobile, desktop and other devices to inform broader team including back-end development.Our requirements:
Bachelor’s Degree (or equivalent work experience) Proven experience in a web support or technical support role, preferably in a software or web-based product environment. Familiarity with content management systems (CMS) and web hosting platforms. (Sitecore version 9, Sitecore commerce – recommended) Knowledge of web technologies, including HTML, CSS, JavaScript, Bootstrap and web browsers. Proficiency in troubleshooting and resolving technical issues related to web applications. Open, creative, well-organized, and proactive attitude, Excellent communication and interpersonal skills.What we offer:
Employment contract Private medical care Comprehensive onboarding program Buddy Work-life Harmony Modern eco-office Comfortable ergonomic office Scandinavian work culture Internal training catalogue Culture of feedback Internal transition program Holiday gifts Sport groups Bike parkingDSV – Global transport and logistics
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