Specialist IT Productivity
3 tygodni temu
If the cloud is your world and you're seeking an ambitious, exciting role in a modern, future-focused IT company with a phenomenal team and a passionate environment, you've found the right place
SoftwareOne is a leading global platform, solutions and services company , providing innovative solutions to help organizations budget and optimize their global IT costs from on-premises to cloud environments. We have extensive expertise in advising customers on an efficient cloud strategy and in permanent growing business success through a cloud infrastructure.
The role
We are seeking a dedicated and skilled IT Support Specialist. In this role, you will be the first point of contact for our employees, providing support for computer systems, software, and network issues. Your responsibilities will include handling and resolving user requests, configuring and maintaining IT equipment, and ensuring the security and efficiency of our IT infrastructure. This position requires excellent problem-solving skills, a customer focused approach, and the ability to work effectively in a fast-paced environment.
Responsibilities:
Provide day-to-day operational support for the endpoint computing environment and all IT-related topics, ensuring that defined SLAs are rigorously met, Balance and address multiple user requests daily, ensuring a service experience, Handle the procurement, preparation, and delivery of devices to end users, ensuring timely and efficient processes, Install and maintain all IT hardware/software available in our subsidiary, ensuring a world-class IT environment, Implement appropriate protection measures to ensure the security of data and IT systems, maintaining a secure and reliable infrastructure, Advance unresolved tickets or new requests beyond the team's scope to the next level of support, ensuring issues are resolved promptly, Participate in implementation of projects, such as deploying new operating systems/applications, to optimally conduct innovative solutions.What we need to see from you
Understanding hardware and its setup, such as laptops, LAN, printers, VPN, and other user devices, to provide effective solutions for our employees, A desire and interest to stay up-to-date with the latest changes in software technologies, driving continuous improvement, Highly motivated, with a solid sense of ownership and a drive to achieve positive outcomes in all tasks, Display a technical and logical thought process, contributing to knowledge sharing within a community (e.g., team, practice, or project), encouraging an inclusive and collaborative work environment, Strong time-management skills and the ability to establish reasonable and attainable deadlines for resolution, ensuring efficient workflow, Good verbal and written communication skills in English, allowing for clear and effective interactions with a diverse teams, Experience in optimally supporting workplace solutions within medium to large organizations (> 500 users) would be an advantage.
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Job Function
Internal Partnering
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at @.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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