Customer Support Specialist

2 tygodni temu

Warsaw, Polska Mellifera Operations Limited Pełny etat

At Mellifera, we are pioneers in transforming business processes. With our cutting-edge technology and deep expertise, we offer innovative solutions that streamline operations, boost productivity, and elevate overall performance. We are committed to pushing the boundaries of what's possible in the business world 

We're looking for a driven and proficient Customer Support Specialist to become part of our expanding team. The perfect candidate should possess a solid track record of delivering outstanding customer service, a passion for assisting others, and a fundamental grasp of investment and trading concepts. If you're enthusiastic about customer support and have worked in the IT or FinTech sectors, we're eager to connect with you

Requirements

  • Minimum one year of experience in a support specialist position.
  • Proficiency in written and spoken English (B1 and upper) and Russian languages (native or near-native level).
  • Knowledge of the basic principles of operation of payment terminals and payment gateways.
  • Good understanding of the technical aspects of payment processing and standard data transmission protocols in this field.
  • Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana).
  • Ability to quickly learn and absorb new information.
  • Excellent communication skills and ability to explain complex technical concepts in simple terms.
  • Willingness to work on a 24/7 basis or on a flexible schedule to ensure continuous customer support.
  • Previous experience or understanding of payment systems, acquiring, or financial technologies is advantageous.

Responsibilities:

  • Providing timely technical support to clients and partners on matters related to acquiring operations and payment systems.
  • Registering and categorizing incoming inquiries from clients, including requests for assistance, error reports, and queries regarding reporting.
  • Conducting initial analysis and diagnosis of issues arising during transaction processing and operation of payment gateways.
  • Resolving simple technical problems directly and escalating requests when necessary.
  • Advising clients on the setup and use of software for conducting payment operations.
  • Documenting client inquiries, including problem descriptions, actions taken, and outcomes.
  • Collaborating with other departments within the company to promptly address clients' technical issues.

Nice to have:

  • Previous experience in IT or FinTech industries.
  • Familiarity with Atlassian products such as Jira and Confluence.

Benefits

  • A friendly and supportive environment to work in
  • Career and personal development opportunities
  • Ability to learn or improve your English level
  • Parking

  • Customer Support Specialist with French

    3 tygodni temu

    Warsaw, Polska Worldline Pełny etat

    The Opportunity The role of the  Customer Support Specialist  is to set up, maintain, and upgrade payment solutions for our customers. Wordline’s Transaction Processing Environment and its surrounding systems are based on multiple software products running on a wider IT Infrastructure environment. The Customer Support Specialisttakes all...

  • Customer Support Specialist with French

    3 tygodni temu

    Warsaw, Polska SIX Payment Services Pełny etat

    Customer Support Specialist with French Date posted 03/08/ Location Warsaw | Poland Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to...

  • Junior Customer Support Specialist

    3 tygodni temu

    Warsaw, Polska Mettler Toledo Pełny etat

    Our Opening and Your Responsibilities ...

  • Senior Customer Support Specialist

    3 tygodni temu

    Warsaw, Polska Mettler Toledo Pełny etat

    Our Opening and Your Responsibilities ...

  • Sales Support Specialist

    1 miesiąc temu

    Warsaw, Polska EXANTE Pełny etat

    About the Role A Sales Support Specialist is a professional who assists the top sales people with daily client/personal related operations. Reporting line: Head of Sales Support Location: Poland Worksite: remote Responsibilities Provide assistance to the top sales team in achieving their targets, execute their sales strategies, tactics, and goals....

  • Sales & Customer Support Specialist

    3 tygodni temu

    Warsaw, Polska Grupa Absolvent Pełny etat

    W nikalab tworzymy suplementy diety. Wierzymy, że ich rola jest właśnie taka, na jaką wskazuje ich nazwa - mają uzupełniać niedobory substancji odżywczych w organizmie człowieka. Dlatego zachęcamy do mądrej suplementacji, czyli dostarczającej odpowiednią ilość sprawdzonych, jakościowych składników, bez obciążania organizmu zbędnymi...

  • Ultrasound Customer Service Sales Specialist

    3 tygodni temu

    Warsaw, Polska Philips Pełny etat

    Job TitleUltrasound Customer Service Sales SpecialistJob DescriptionUltrasound CS Business Development and Sales SpecialistDevelop and Drive Customer Service, Customer Lifetime Value and IB replacement (Sales) Business for Ultrasound across CEE.Your role:Driving business growth by direct sales and supporting Key Account Managers and Partners across...

  • Customer Service Specialist

    3 tygodni temu

    Warsaw, Polska Grupa Absolvent Pełny etat

    This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in...

  • Senior Customer Support Agent

    2 tygodni temu

    Warsaw, Polska Ramp Network sp.z o.o. Pełny etat

    about-project : ⚙️ Our toolkit: Slack, Notion, Google Workspace, ClickUp, Intercom, internal CRM system There is an expectation to do a few night shifts per month. responsibilities : Responding promptly and professionally to customer inquiries, questions, and complaints via various channels, including email, live chat, and social media...

  • Junior Customer Support Agent

    2 tygodni temu

    Warsaw, Polska Ramp Network sp.z o.o. Pełny etat

    about-project : ⚙️ Our toolkit: Slack, Notion, Google Workspace, ClickUp, Intercom, internal CRM system This is a shift-based role, and shift patterns span the entire 24-hour period, you will be required to work full-time five days per week (including weekends). responsibilities : Responding promptly and professionally to customer inquiries, questions,...

  • Local Technical Support Specialist

    2 tygodni temu

    Warsaw, Polska Inchcape Pełny etat

    About Inchcape Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our...

  • Customer Service Specialist

    4 tygodni temu

    Warsaw, Polska IQVIA Pełny etat

    About the Role The role of the Client Service Specialist:  - very good and the best in class quality of after-sales service towards clients  - preparation and delivery of ordered products and services  - long-term business relationships and effective cooperation with clients Key Responsibilities: Ensuring that the provisions of the contracts...

  • Specialist Customer Service with German

    3 tygodni temu

    Warsaw, Polska Worldline Pełny etat

    Specialist Customer Service with German Warsaw This is Worldline Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of...

  • Web3 Customer Success Specialist

    4 tygodni temu

    Warsaw, Polska PRAGMATIKE Pełny etat

    Job Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...

  • Customer Service Specialist

    3 tygodni temu

    Warsaw, Polska RDM Group Pełny etat

    Job description: RDM Group, leading producer in the recycled cartonboard business, is always looking for a Customer Service Specialist in Warsaw, Poland for France/Benelux, UK and DACH e CEE Markets.If you would like to act as a central point of contact between customers and internal services (Production, Logistics, Accounting, Quality), this position is the...

  • Sales Support Specialist

    4 tygodni temu

    Warsaw, Polska TECHNICA EUROPE S.A. Pełny etat

    Sales Support Specialist Miejsce pracy: Warszawa Twój zakres obowiązków Współuczestniczenie w analizie zapytań ofertowych; Prowadzenie dokumentacji ofertowej; Dopracowywanie rozwiązań koncepcyjnych budowy maszyn przemysłowych i stanowisk zrobotyzowanych; Optymalizacja rozwiązań technicznych i kosztów; Zbieranie zapytań ofertowych, nadzór oraz...

  • Premium Customer Service Specialist with German, English and Polish

    1 miesiąc temu

    Warsaw, Polska SIX Payment Services Pełny etat

    Premium Customer Service Specialist with German, English and Polish Date posted 12/08/ Location Warsaw | Poland Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From...

  • Customer Service Specialist with Czech

    1 tydzień temu

    Warsaw, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter...

  • (Junior) Customer Service Specialist

    4 tygodni temu

    Warsaw, Polska BASF Polska Sp. z o.o. Pełny etat

    In Global Business Services , we support BASF's product divisions with a cross-functional network and offer modern solutions tailored to the needs of the business. As a specialized service unit we ensure a high level of customer orientation and we design our services to be cooperative, efficient and future-oriented. Our Customer Service Team provides...

  • Customer Service Specialist

    3 tygodni temu

    Warsaw, Polska Randstad Polska Pełny etat

    Dla naszego klienta, producenta sprzętu medycznego poszukujemy aktualnie: Customer Service Specialist. oferujemyumowę o pracę tymczasową na okres pół roku z opcją przejęcia na stałe do wewnętrznych struktur firmypraca w systemie hybrydowym - dwa dni pracy zdalnejpraca w biurze - 3 dni w tygodniu w południowej części Warszawymiesięczny dodatek...