Customer Support Specialist with French
3 tygodni temu
The Opportunity
The role of the Customer Support Specialist is to set up, maintain, and upgrade payment solutions for our customers. Wordline’s Transaction Processing Environment and its surrounding systems are based on multiple software products running on a wider IT Infrastructure environment.
The Customer Support Specialisttakes all customer requests in their scope and configures them within agreed timescales their needs. Furthermore, the Customer Support Specialistdoes contribute to increasing the quality of service by suggesting improvement of documentation or tools used.
Day-to-day responsibilities
Providing exceptional customer service via phone and email, Dealing with customer requests from ticketing tools (Jira, Salesforce), analyzing and completing within agreed timescales, Communicating with Specialist Groups (R&D, L2 Support, etc.) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration, Understanding the customer’s technical environment and customer’s configuration of payment solution, Troubleshooting and resolving technical issues related to our payment solution, Working on customer activities and Standard projects (New Customers), Performing tests when necessary, and signing off “the function meets the Requirements”.Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Detail-oriented, customer-oriented; First experience in the Support team; Proficiency in Linux would be a plus; Basic knowledge in scripting e.g. Python would be a plus, Basic knowledge of electronic banking/money would be an asset, Fluency in English and French.Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Private medical & life insurance MyBenefit Platform Holiday allowance Referral program Public transportation allowance Meal allowance Semi-annual bonus-
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