Senior Manager, Problem Management @ Capital.com

4 tygodni temu

Warsaw, Polska Capital.com Pełny etat

Capital.com is a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

The Senior Manager, Problem Management , is responsible for leading the problem management function within the organisation. This role ensures that all problems arising from incidents are identified, analysed, and resolved to prevent a recurrence.
The Senior Manager will work closely with Incident Management, the Site Reliability Engineering (SRE) team, Engineering teams, and the Risk and Compliance departments to ensure that improvement actions are effectively implemented and aligned with regulatory requirements.
What you get in return: A hybrid work arrangement (3 days in office, 2 days remote)
A competitive salary with an  annual performance-based bonus
Annual Performance Review
Family  Medical Insurance , Pension fund,  Multisport card  (CoE), MyBenefit (CoE)
Modern and outstanding equipment for optimal performance
An employee referral program
Volunteering program

Outstanding office with free drinks and snacks
The opportunity to work alongside one of the smartest teams in the industry.

Domain Experience: Proven experience in problem management or a similar role within a technology-driven environment, preferably in the fintech sector
Technical Knowledge: Strong understanding of IT infrastructure, software development life cycles, and SRE practices. Familiarity with ITIL frameworks, particularly in problem management
Analytical Skills: Excellent analytical and problem-solving skills, capable of conducting complex root cause analysis under tight deadlines
Leadership and Communication: Strong leadership skills with the ability to manage cross-functional teams. Excellent communication skills, capable of effectively articulating complex issues and solutions to both technical and non-technical stakeholders
Project Management: Experience in managing projects and driving change across multiple teams and departments
Compliance Awareness: Knowledge of regulatory frameworks and compliance requirements within a fintech environment.
Capital.com is a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

The Senior Manager, Problem Management , is responsible for leading the problem management function within the organisation. This role ensures that all problems arising from incidents are identified, analysed, and resolved to prevent a recurrence.
The Senior Manager will work closely with Incident Management, the Site Reliability Engineering (SRE) team, Engineering teams, and the Risk and Compliance departments to ensure that improvement actions are effectively implemented and aligned with regulatory requirements.
What you get in return: A hybrid work arrangement (3 days in office, 2 days remote)
A competitive salary with an  annual performance-based bonus
Annual Performance Review
Family  Medical Insurance , Pension fund,  Multisport card  (CoE), MyBenefit (CoE)
Modern and outstanding equipment for optimal performance
An employee referral program
Volunteering program

Outstanding office with free drinks and snacks
The opportunity to work alongside one of the smartest teams in the industry.
,[Problem Management Leadership: Own the end-to-end problem management process, including problem detection, analysis, resolution, and documentation, Continuous Improvement: Identify trends and underlying issues in incidents to prevent future occurrences. Implement continuous improvement practices to enhance system stability and performance, Cross-functional Collaboration: Collaborate with incident management, engineering, SRE teams, and compliance departments to align problem resolution with business objectives and compliance standards, Root Cause Analysis: Lead root cause analysis efforts following incidents to ensure that the core issues are identified and effectively addressed, Reporting and Documentation: Maintain comprehensive records of problems, their status, and outcomes. Report on progress and trends in problem management to senior IT management and other stakeholders, Risk Mitigation: Work with the Risk and Compliance departments to ensure that problem management practices adhere to regulatory requirements and effectively mitigate risks.] Requirements: SRE, ITIL, Analytical skills, Communication skills, Project management Tools: Jira, Confluence, GitLab, GIT, Agile. Additionally: Private healthcare, International projects, Multisport, Training budget, Small teams, Refer a friend scheme, Annual bonus, Annual assessment, Free coffee, Bike parking, Playroom, Shower, Free snacks, Free parking, Modern office, Startup atmosphere, No dress code.

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