Senior Service Management

2 dni temu

Lódz, Polska TRANSITION TECHNOLOGIES PSC S.A Pełny etat

Senior Service Management /ITSM /ITIL Consultant​ Miejsce pracy: Łódź Technologies we use Expected ITSM
ITIL
Jira
ServiceNow
Your responsibilities Working closely with external customers: identify needs, gather requirements and analyzing customer’s expectations
Modeling business processes with focus on IT Service Management Area
Suggesting optimizations and areas for improvement
Hosting workshops and meetings with the customer, presenting solutions to stakeholders
Creating a concept of final solutions based on third-party vendors’ systems
Participation in presales activities like assessing feasibility of the requirements and preparing content of the commercial offer
Close cooperation with technical teams
Verification whether delivered solution meets business needs
Collaboration within a team of business analysts
Our requirements Higher technical degree (computer science, IT management, systems engineering or related)
Minimum of 7-10 years of experience in IT service management (ITSM), of which at least 3-5 years as a senior or team leader
Certifications:​ ITIL v3/v4 Expert, ITIL Managing Professional, or other relevant certifications (COBIT, ISO/IEC 20000, SIAM)
Experience working with ITSM tools such as BMC Remedy, Jira Service Management, ServiceNow
Proficient knowledge of ITIL processes (incident management, problem management, change management, service levels, IT configuration and resources, IT service continuity, etc.)
Experience in data analysis and creating KPI/SLA reports for IT services
Ability to manage a team, mentor junior members and delegate tasks
Strong communication skills, ability to communicate effectively with the IT team, management and customers
Proactive approach to identifying and solving problems, ability to work under time pressure
The ability to manage changes in an organization, including planning and implementing change strategies.
Optional Knowledge of the latest trends and best practices in the ITSM area
IT infrastructure and architecture - general knowledge of issues related to IT architecture and efficient navigation in the area of ​​technology and infrastructure
Knowledge of standards and regulations regarding IT service management (e.g. GDPR, SOX, ISO/IEC 27001)
Knowledge of tools for automating ITSM processes and integrating various systems
What we offer Flexible forms of employment and working hours (CoE or B2B)
An interesting, challenging job in the dynamically developing Capital Group company
Work on innovative projects using modern technologies
Direct impact on shaping the image of the Capital Group's companies on the market
Possibility to develop competences in a wide range
Attractive salary
Stability of employment and a friendly work atmosphere
Cool benefits, among others integration meetings, internal company competitions, fruit Tuesdays, sweet Thursdays and much more
Benefits private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
no dress code
video games at work
coffee / tea
leisure zone
holiday funds
baby layette
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
employee referral program
charity initiatives
family picnics
TRANSITION TECHNOLOGIES PSC S.A Transition Technologies PSC specializes in creating IT solutions for the industry. Particularly Connected Product Lifecycle Management, application in the industry of the latest technologies of Internet of Things (IoT) and Augmented Reality (AR), thanks to which our clients can implement the concept of Industry 4.0. Our company is more than 500 enthusiasts of programming, technological innovations and programming methodologies who in their work are always guided by mutual help, good atmosphere and creative approach.
Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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