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IT Analyst
2 miesięcy temu
technologies-expected :
ServiceNow
ConnectWise
Active Directory
Azure Intune
Microsoft endpoint protection
Office 365
about-project :
We are in search of a dynamic IT Analyst who is motivated and experienced in IT operations and support. The successful candidate will play a pivotal role in maintaining and optimizing our IT systems while ensuring compliance with industry-specific regulations.
responsibilities :
IT Operations:
Monitor and maintain the company's IT systems, including Private Cloud, servers, workstations, mobile, and network devices.
Ensure Global and Local policies are adhered and complied to
Troubleshoot hardware and software issues, providing timely support to end-users. Deploy new hardware and software solutions.
Manage assets, requests and incidents with Aurora’s ITSM Tool.
Manage desktop applications and patching with Aurora’s Remote management tool
User Support:
Provide technical support to end-users, addressing IT-related inquiries and issues.
Collaborate with colleagues to develop user training materials and conduct training sessions for stakeholders where appropriate
Assist the Canadian IT team as and when required.
Security and Compliance:
Assist in the implementation and enforcement of security policies and practices to safeguard sensitive data.
Work closely with Canadian IT and business teams to ensure compliance with GDPR, SOX, PCI-DSS and EU-GMP regulations.
Participate in compliance audits, providing necessary documentation and support as requested.
Assist in implementing corrective actions based on audit findings.
Documentation:
Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures such as: Image deployment, Application Deployment, process and procedures.
Ensure that documentation complies with regulatory requirements.
Vendor Management:
Collaborate with third-party vendors for hardware, software, and service procurement.
Evaluate vendor performance and assist in contract negotiations.
Travel and On-call:
Due to the nature of the business, travel to other EU countries might be required.
In addition, participation in the on-call rotation might be required.
requirements-expected :
Bachelor's degree in information technology, computer science, or a related field.
Previous experience in an IT Analyst role, preferably within a regulated industry like cannabis or pharmaceuticals.
Familiarity with IT infrastructure components, including hardware, software, and networks.
Excellent English language skills, both written and spoken.
Proficency in German or Polish is an advantage.
Basic understanding of security principles and best practices.
Strong problem-solving and analytical skills.
Strong service orientation in dealing with clients
Excellent communication and interpersonal skills.
Certifications such as CompTIA A+, CompTIA Security+, or ITIL are a plus.
Valid work visa.
offered :
A challenging and exciting role with the European market leader in medicinal cannabis, one of the youngest and fastest-growing sectors.
Permanent, full-time employment
