PMO Project Management Office Specialist

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska DCG Pełny etat

3 weeks of work in the Middle East and 1 week in Poland

Responsibilities:

  • Support Service Delivery Managers in the Application Evolution Services processes provided for various clients
  • Support project and service planning, scoping, dependency and risk identification as well as management, resource planning and deployment
  • Documentation management - creating and updating technical, functional and operational documentation related to projects and services, support subject matter experts in documents preparation, keep project / service documentation well organized and updated
  • Aid implementation of ITSM processes - e.g. help service team in smooth resolution of tickets (service requests, incidents, change requests) at all stages and when dealing with all functions involved
  • Support the service management in identification and implementation of improvements to enhance the service quality and efficiency
  • Support the service management in release planning and execution
  • Support the transition processes when taking-over or setting up the services for new clients by maintaining the transition schedule, organizing the meetings etc
  • Support the service management in planning the team capacity
  • Support management of SLAs / KPIs execution by taking care that all relevant reports are completed and up to date
  • Ensure compliance of the services with corporate policies and standards
  • Supporting training activities and knowledge transfer to teams and clients

Requirements:

  • Minimum 1-2 years of experience working as a Project Management Officer / Specialist or Consultant, interest in PMO area and project coor
  • Experience in a similar position in an IT company, consulting company or financial institution
  • Very good knowledge of MS Office (especially MS Excel, MS Word and MS PowerPoint) and MS Sharepoint
  • Very good command of English, both spoken and written
  • General understanding of Agile/Scrum methodologies, the iterative product development process and project management methodologies
  • Bachelor's degree in business administration, information technology, computer science, or a related field
  • Very good communication and interpersonal skills, with the ability to interact effectively with diverse teams and stakeholders - service team, development teams, product owners, service solution designers, architects, business representatives
  • Problem-solving and analytical skills

Nice to have:

  • Understanding of ITSM (IT Service Management)
  • Understanding of ITIL framework and best practices
  • Knowledge of German
  • Knowledge of SAP technology, including SAP Public Cloud, Finance and Controlling, and SAP Base and SAP Business Technology Platform (BTP)


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