Senior IT Operations Leader

3 tygodni temu


Gdańsk, Pomerania, Polska emagine Polska Pełny etat

PROJECT INFORMATION:

Industry: banking

Location: Gdańsk (hybrid model: 1- 2 days a week in the office)

Remuneration: 170 pln/h +VAT

Type of assignment: B2B

RESPONSIBILITIES:

  • Develop in-depth knowledge of applications and provide hands-on support for resolving production issues
  • Own and manage end-to-end production execution processes, with a focus on delivering reliable and consistent outcomes.
  • Regularly update stakeholders on production execution status and key metrics.
  • Act as a central communication bridge between business units, IT development teams, and operations.
  • Work closely with business units and IT capabilities to resolve product issues.
  • Serve as the operations point of contact for all IT teams.
  • Validate, approve, and act as a gatekeeper for changes to the production environment.
  • Handle incident and problem defect management processes in alignment with established SOPs.
  • Coordinate with Scrum Masters to ensure swift and effective resolution of production issues.
  • Identify gaps in the existing production execution processes and recommend actionable improvements.
  • Leverage feedback and learnings to enhance operational practices.

REQUIREMENTS:

  • Minimum 3-4 years of team leadership in IT operations.
  • Experience in the banking industry.
  • Experience with SQL, Hadoop.
  • Excellent verbal and written communication skills to engage effectively with diverse stakeholders.
  • Strong analytical skills to troubleshoot and resolve complex production challenges.
  • Strategic thinker with a focus on execution excellence.
  • Collaborative team player with a results-driven mindset.
  • Proactive and organized, with the ability to manage multiple priorities effectively.


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