Knowledge Base Coordinator

Knowledge Base Coordinator Miejsce pracy: Warszawa Technologies we use Expected Jira Confluence Microsoft Excel SharePoint XWiki Operating system Windows About the project We are looking for a dedicated professional to support the development and maintenance of our internal knowledge base. As an internal software house operating within the Geopost, we are currently in the process of gathering, documenting, and organizing technical and operational information. The selected candidate will be responsible for creating clear and intuitive data structures accessible to both employees and customers, using modern knowledge management systems to ensure accuracy, accessibility, and continuous improvement. Your responsibilities Gather, organize, categorize, and maintain data across company documents, FAQs, process guides, and technical resources Collaborate with technical and non-technical staff to collect and structure existing knowledge for company-wide access Develop, implement, and refine categorization and organization schemes for all types of company data and documentation Create procedures for ongoing maintenance, review, and updates of knowledge base content Ensure consistency, accuracy, and intuitive organization of internal and external documentation Our requirements Proven experience in knowledge management, data coordination, information systems, or a related field Strong organizational, analytical, and communication skills Ability to collaborate with technical and non-technical teams and understand business processes High attention to detail and reliability in handling documentation Experience in knowledge base design Experience with enterprise knowledge base software and content management tools (e.g. Jira, Confluence, Excel, SharePoint, XWiki) Proficiency in Polish and English Optional Background in Technical Writing (either through professional experience or formal training) Knowledge of AI-based tools and the ability to prepare data and content for their use This is how we organize our work This is how we work agile scrum What we offer Salary: 6 000 – 10 000 PLN net/B2B (depends on experience) / contract of mandate (UZ) or employment contract (UoP) also possible Work-life balance: flexible working hours and a hybrid home office model (2 times per week in the office) Semi-annual evaluation meetings and a clearly defined career path and salary forecast A friendly Buddy to guide you through the onboarding and further training and career opportunities Training possibilities for personal development after completing the onboarding period Space to implement your own ideas Access to language learning platform eTutor Fitness card (Benefit Multisport) Private health care (EnelMed) An open and casual company culture filled with internal events The opportunity to quickly develop professionally on projects in Europe and all over the world Great integration events :) Referral Program Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses access to language learning platform eTutor Recruitment stages Short interview with our recruiter (around 30 min.) - online Open Day - Meeting at our office (will last about 4 hours) 3-month trial period DPDgroup IT Solutions sp. z o.o. We are part of Geopost – the largest parcel delivery network in Europe. DPDgroup IT Solutions was founded in Poland in 2018. We deliver solutions to support the global IT and Tech operations of Geopost. Today, with a Team of 180 specialists we take part in ambitious projects, all around the world. We hire top experts in software delivery, project management, analysis, testing, and support. Thus, we have assembled a fantastic and diverse IT Team that is able to deliver outstanding results and face any challenges. Administratorem Twoich danych osobowych przetwarzanych w związku z procesem rekrutacji jest DPDgroup IT Solutions sp. z o.o. z siedzibą w Warszawie, ul. Iłżecka 26, 02-135 Warszawa. Spółka wpisana do rejestru przedsiębiorców w Sądzie Rejonowym dla m. st. Warszawy, XIV Wydział Gospodarczy Krajowego Rejestru Sądowego KRS nr 0000713060, NIP: 522-311-01-36, REGON: 369225658, kapitał zakładowy: 31.005.000 PLN W kwestiach związanych z przetwarzaniem Twoich danych osobowych możesz się z nami skontaktować za pośrednictwem adresu e mail: dgitspl.privacy@dpdgroup.com lub w formie tradycyjnej korespondencji pocztowej wysłanej na adres podany powyżej.