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Platform Support Specialist

4 tygodni temu

Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat
We are currently recruiting for a Platform Support Specialist for a global company in medical industry. If you have experience in purchasing, are familiar with tender platforms and speak English fluently - this offer is just for you

Apply and let us know you

Platform Support Specialist

Nr ref.: 305/3/2025/PW/260420/jobs.pl Warszawa (mazowieckie)

What we offer

- temporary employment contract
- hybrid work model (2 days from home, 3 days from the office)
- private medical care
- sport card
- real opportunities to grow your skills in a global setting

Your tasks

- providing first-line technical and procedural support for the platform, responding to user inquiries and resolving issues
- manage and resolve user queries and issues promptly to minimize disruption and ensure seamless user experience
- escalate complex issues to appropriate teams within the Procurement Technology Team for further assistance
- document and track all support requests, maintaining detailed records of user interactions and resolutions
- conduct regular user training sessions and clinics to enhance users' proficiency with the platform
- develop comprehensive training materials and resources to support user learning and system navigation
- address and clarify user questions during training sessions, ensuring clear understanding and effective use of the platform
- manage maverick contract uploads to the platform, ensuring accuracy and compliance with established procedures
- create and manage technical contracts to enable efficient buying channels, including punchouts and catalogues

What we expect

- strong technical troubleshooting and problem-solving skills
- understanding of procurement processes (sourcing, contracting) and systems
- excellent communication and interpersonal skills for effective user interaction and training delivery
- detail-oriented with a strong focus on accuracy and documentation
- ability to work collaboratively within a team and escalate issues efficiently

Employment agency entry number 47

this job offer is intended for people over 18 years of age