IT Operations Lead

4 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etat
O naszym kliencie

Our client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-it

Known for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.

Opis stanowiska

- Manage daily operations of IT teams delivering services in Infrastructure, Networking, Cloud Ops, and more.

- Ensure operational excellence and address service delivery issues promptly.

- Lead the alignment between development and operations teams to meet business needs.

- Drive digitalization of ITSM and enhance operations using tools like ServiceNow.

- Implement best practices and maintain operational policies and procedures.

- Foster a collaborative, high-performance culture and mentor teams.

- Oversee performance reviews and guide team improvements.

- Evaluate and recommend new technologies for infrastructure capabilities.

- Lead change management processes and ensure smooth transitions when adopting new solutions.

- Monitor service performance and implement continuous service improvements (CSI) using Lean/Agile methodologies.

Profil kandydata

- Bachelor's degree in Computer Science or related field.

- 5-10 years of IT experience, with 3-5 years in managing IT operations teams.

- Proven leadership and experience in service management, particularly in ITIL and Agile environments.

- Strong knowledge of ITSM tools like ServiceNow.

- Excellent communication and decision-making skills.

- Ability to drive change, improve processes, and foster innovation.

- Relevant certifications such as ITIL, PMP, or CISSP.

Oferujemy

- Opportunity to lead and shape a strategic IT hub for a global organisation.

- Competitive salary and comprehensive benefits package.

- Collaborative and innovative work environment.

- Professional development and growth opportunities.

- Exposure to impactful IT projects with international scope.
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