IT Operations Lead
4 tygodni temu
Our client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-it
Known for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.
Opis stanowiska
- Manage daily operations of IT teams delivering services in Infrastructure, Networking, Cloud Ops, and more.
- Ensure operational excellence and address service delivery issues promptly.
- Lead the alignment between development and operations teams to meet business needs.
- Drive digitalization of ITSM and enhance operations using tools like ServiceNow.
- Implement best practices and maintain operational policies and procedures.
- Foster a collaborative, high-performance culture and mentor teams.
- Oversee performance reviews and guide team improvements.
- Evaluate and recommend new technologies for infrastructure capabilities.
- Lead change management processes and ensure smooth transitions when adopting new solutions.
- Monitor service performance and implement continuous service improvements (CSI) using Lean/Agile methodologies.
Profil kandydata
- Bachelor's degree in Computer Science or related field.
- 5-10 years of IT experience, with 3-5 years in managing IT operations teams.
- Proven leadership and experience in service management, particularly in ITIL and Agile environments.
- Strong knowledge of ITSM tools like ServiceNow.
- Excellent communication and decision-making skills.
- Ability to drive change, improve processes, and foster innovation.
- Relevant certifications such as ITIL, PMP, or CISSP.
Oferujemy
- Opportunity to lead and shape a strategic IT hub for a global organisation.
- Competitive salary and comprehensive benefits package.
- Collaborative and innovative work environment.
- Professional development and growth opportunities.
- Exposure to impactful IT projects with international scope.
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