Customer Solution Partner FMI

1 tydzień temu


Warszawa, Mazovia, Polska Roche Pełny etat
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Customer Solutions Partner FMI (Fixed-term contract)

At Roche Diagnostics, we are committed to transforming healthcare by pushing the boundaries of science and innovation. We foster a collaborative and dynamic culture where talented individuals come together to advance the future of diagnostics. Join us in our mission to improve lives by providing cutting-edge diagnostic solutions, working alongside world-class professionals and thought leaders.

The Opportunity:

The role is a fixed-term contract until November 2027.

As a Customer Solutions Partner within the FMI (Foundation Medicine), you will play a critical role in ensuring patient access to Roche's advanced diagnostic solutions, collaborating closely with cross-functional teams and external partners. Key responsibilities include:

- Build awareness among Roche staff, distributors, and key opinion leaders (KOLs) regarding FMI solutions.

- Implement and maintain local processes in line with quality standards for FMI products.

- Provide medical support to end customers and ensure regulatory compliance with Roche patient consent forms.

- Manage the product life cycle of existing and new solutions, ensuring seamless execution from concept to implementation.

- Develop strong internal and external networks within Roche to harness market opportunities.

- Deliver training and support to stakeholders on FMI products, ensuring consistent excellence in communication and service.

- Collaborate with Business Development and other chapters to unify business models across affiliates.

Who You Are:

- Required:

- Strong medical and pharmacology background with an understanding of MedTech Code of Compliance and medical ethics.

- Familiar with Medical Devices and IVD standards.

- Strategic thinker with demonstrated experience in project management.

- Fluent in English and Polish, with excellent communication skills.

- Preferred:

- Bold decision-maker, comfortable navigating challenges and ambiguity.

- Collaborative mindset, able to build and maintain robust networks of internal and external contacts.

- Agile and flexible, open to experimentation and continuous learning.

- Detail-oriented with a customer-focused approach, ensuring accuracy and consistency in all work.

What You Get:

- Fixed-term employment contract until November 2027 (Umowa o pracę na czas określony)

- Annual bonus based on performance.

- Private healthcare (LuxMed) and group life insurance (UNUM).

- Training programs, language courses, and a variety of career paths.

- Recharge Fridays (two Fridays off per quarter).

- Flex Location (possibility to work from different places worldwide for a limited period).

- Additional paid leave for charity work (up to 2 weeks).

- Access to company laptops, and vehicle sales programs, and many more

INTERESTED? APPLY NOW

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Want to know what it's like to be a part of Roche? Check out our blog

https://diagnostics.roche.com/global/en/careers/roche-careers.html

The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: dia.daneosobowe@roche.com. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/privacy-policy-recruitment-dia-en.

Roche Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen."

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

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