CRM & Customer Experience Manager
1 dzień temu
O naszym kliencie
Naszym klientem jest prestiżowa marka motoryzacyjna, która łączy innowacyjność, elegancję i sportowe osiągi. Specjalizuje się w produkcji luksusowych samochodów, które wyróżniają się nie tylko unikalnym designem, ale także niezawodnością i zaawansowaną technologią. Z globalnym zasięgiem, cieszy się uznaniem na całym świecie, oferując niezrównane doświadczenia motoryzacyjne. Jest symbolem jakości, prestiżu i pasji do samochodów.
Opis stanowiska
- Zarządzanie centralnym systemem CRM dla partnerów biznesowych, integracja procesów sprzedaży, serwisu i marketingu
- Wdrażanie strategii poprawiających pozyskiwanie, utrzymanie i lojalność klientów
- Rozwój funkcjonalności CRM i systemu premiowego dla dealerów
- Opracowanie strategii Customer Experience i standardów obsługi klienta
- Zarządzanie platformą kontaktową, programami Customer Care oraz kampaniami
- Nadzór nad budżetem systemu CRM oraz zapewnienie zgodności z przepisami RODO
- Zarządzanie zespołem oraz koordynowanie jego pracy
Profil kandydata
- Minimum 5-letnie doświadczenie w obszarze CX, CRM, obsługi klienta, call center lub marketingu komunikacyjnego
- Doświadczenie w zarządzaniu zespołem oraz współpraca z markami luksusowymi stanowią warunek konieczny
- Biegła znajomość języka angielskiego (minimum B2).
- Prawo jazdy kat. B.
- Wykształcenie wyższe, preferowane kierunki: Ekonomia, Zarządzanie, Marketing
- Umiejętność strategicznego i analitycznego myślenia w celu tworzenia i optymalizacji procesów
- Doskonałe zdolności komunikacyjne i umiejętność pracy w zespole.
- Samodzielność, umiejętność pracy pod presją czasu oraz silne ukierunkowanie na realizację celów
Oferujemy
- Możliwość pracy z prestiżową marką
- Hybrydowy model pracy (Warszawa)
- Możliwość rozwoju zawodowego poprzez udział w międzynarodowych projektach i szkoleniach
- Atrakcyjny pakiet wynagrodzeń oraz świadczeń dodatkowych
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