CRM & Customer Experience Manager

1 dzień temu


Warsaw, Polska Michael Page Pełny etat

O naszym kliencie

Naszym klientem jest prestiżowa marka motoryzacyjna, która łączy innowacyjność, elegancję i sportowe osiągi. Specjalizuje się w produkcji luksusowych samochodów, które wyróżniają się nie tylko unikalnym designem, ale także niezawodnością i zaawansowaną technologią. Z globalnym zasięgiem, cieszy się uznaniem na całym świecie, oferując niezrównane doświadczenia motoryzacyjne. Jest symbolem jakości, prestiżu i pasji do samochodów.

Opis stanowiska

- Zarządzanie centralnym systemem CRM dla partnerów biznesowych, integracja procesów sprzedaży, serwisu i marketingu

- Wdrażanie strategii poprawiających pozyskiwanie, utrzymanie i lojalność klientów

- Rozwój funkcjonalności CRM i systemu premiowego dla dealerów

- Opracowanie strategii Customer Experience i standardów obsługi klienta

- Zarządzanie platformą kontaktową, programami Customer Care oraz kampaniami

- Nadzór nad budżetem systemu CRM oraz zapewnienie zgodności z przepisami RODO

- Zarządzanie zespołem oraz koordynowanie jego pracy

Profil kandydata

- Minimum 5-letnie doświadczenie w obszarze CX, CRM, obsługi klienta, call center lub marketingu komunikacyjnego

- Doświadczenie w zarządzaniu zespołem oraz współpraca z markami luksusowymi stanowią warunek konieczny

- Biegła znajomość języka angielskiego (minimum B2).

- Prawo jazdy kat. B.

- Wykształcenie wyższe, preferowane kierunki: Ekonomia, Zarządzanie, Marketing

- Umiejętność strategicznego i analitycznego myślenia w celu tworzenia i optymalizacji procesów

- Doskonałe zdolności komunikacyjne i umiejętność pracy w zespole.

- Samodzielność, umiejętność pracy pod presją czasu oraz silne ukierunkowanie na realizację celów

Oferujemy

- Możliwość pracy z prestiżową marką

- Hybrydowy model pracy (Warszawa)

- Możliwość rozwoju zawodowego poprzez udział w międzynarodowych projektach i szkoleniach

- Atrakcyjny pakiet wynagrodzeń oraz świadczeń dodatkowych



  • Warsaw, Poznań, Polska Allegro Pełny etat

    Company OverviewAllegro is a leading e-commerce platform in Poland, offering a wide range of products and services to its customers. As a CX Quality Manager, you will be responsible for developing and executing training strategies to improve the customer experience across Allegro's markets.


  • Warsaw, Polska Visa Pełny etat

    The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry...

  • Customer Renewals Manager

    24 godzin temu


    Warsaw, Polska MicroStrategy Pełny etat

    The MicroStrategy Customer Renewals Manager role was born out of the need to accommodate each customer’s unique set of requirements as they adopt MicroStrategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct...


  • Warsaw, Polska transcosmos (TCIS) Pełny etat

    Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our Customer Success Team! As a Polish-Speaking Customer Success Specialist, you'll work directly with customers to ensure they get the most value...


  • Warsaw, Polska TeamQuest Sp. z o.o. Pełny etat

    Our client is a prestigious IT company established in 2005, specializing in the development and implementation of advanced IT solutions. As a Microsoft Gold Partner since its inception, the company offers a broad range of services, including Microsoft Dynamics 365 Customer Engagement, Microsoft SharePoint, and Microsoft Office 365. We are looking for...

  • Customer Data Manager

    1 dzień temu


    Warsaw, Polska myGwork Pełny etat

    This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the...


  • Warsaw, Polska Visa Pełny etat

    Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll...


  • Warsaw, Polska XTB Pełny etat

    Misją XTB jest budowanie platformy inwestycyjnej dostępnej dla każdego i oferowanie produktów dopasowanych do potrzeb i doświadczenia Klientów. Ważną częścią tej misji jest dostęp do sygnałów inwestycyjnych, narzędzi i materiałów edukacyjnych wspierających świadome inwestowanie. Jako Group Product Manager (Program Manager) obszaru...


  • Warsaw, Polska Decathlon Sp. z o.o. Pełny etat

    Decathlon is a chain of stores all over the world. Full of sports, brands of passion and innovation. We offer our users attractive prices, high-quality advice and service.​ We are looking for people with a data driven mindset, who believe in the power of data in making real business decisions.  If you join the team you will be responsible for supporting...


  • Warsaw, Polska SupportYourApp Pełny etat

    Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Key Account Manager

    1 dzień temu


    Warsaw, Polska Antal Pełny etat

    For our customer, the world leading supplier of products and solutions for railway we are looking for: Key Account Manager (Railway) We offer: an international environment, contract of employment with competitive salary, benefits: private medical care, sport programs, life insurance & social fund benefits, other benefits to the job posting (car, laptop,...


  • Warsaw, Polska myGwork Pełny etat

    This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the...

  • Account Manager

    1 dzień temu


    Warsaw, Polska PLAYSENSE Pełny etat

    Company Overview: PLAYSENSE is a video game creative agency, spun out of Wargaming in 2022. Originally founded as a game trailer studio within Wargaming, PLAYSENSE has grown into a multi-disciplinary and award-winning creative agency. Our core services include game trailers (both engine and CGI), Unreal Engine production, branding, visual communication,...


  • Warsaw, Polska Human Edge Pełny etat

    * This is a position for candidates already based in Europe with a valid working visa/ permit We’re seeking a strategic and driven Partner Development Manager to build and grow impactful partnerships that fuel our mission. In this role, you’ll identify opportunities, negotiate agreements, and manage relationships that drive mutual value and accelerate...


  • Warsaw, Polska AccorCorpo Pełny etat

    The Business Development Manager main mission is to go after important new value-added opportunities/leads that are not managed within Accor today and convert them into new business. He/she is working hand in hand with his/her ecosystem (Accor sales, operations, hotels) to capture key profitable B2B revenues. He/she is responsible to develop and implement a...


  • Warsaw, Polska Abbott Laboratories Pełny etat

    Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have...

  • IT Product Manager

    1 dzień temu


    Warsaw, Polska SupportYourApp Pełny etat

    Наша продуктова IT команда шукає досвідченого Product Manager, якому подобається управляти командами, вирішувати складні задачі та відточувати всі процеси. Продукт: Є кілька крутих внутрішніх продуктів:...

  • Delivery manager

    1 dzień temu


    Warsaw, Polska Oversee Pełny etat

    Oversee is revolutionizing travel management. Our automation and ML solutions replace manual processes, resulting in cost savings and operational efficiency gains. Oversee delivers travel analytics combined with actionable insights for our clients to monitor and improve their travel programs. We are experiencing exponential revenue growth Year over Year and...


  • Warsaw, Polska Viking EMEA Pełny etat

    Due to continued growth and market development, we are searching for an experienced Technical Customer Service Representative to become an active team member supporting the Hungarian & Eastern European customer area. In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional...

  • Technical Project Manager

    24 godzin temu


    Warsaw, Polska Visa Pełny etat

    Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to...