Customer Experience Quality Manager

Company OverviewAllegro is a leading company in the logistics and e-commerce sector, dedicated to delivering exceptional customer experiences. Our team consists of top-class specialists and experts in their areas of expertise, working together to drive excellence in our industry.As a key member of our team, you will contribute to shaping the future of our...

O naszym kliencie Naszym klientem jest prestiżowa marka motoryzacyjna, która łączy innowacyjność, elegancję i sportowe osiągi. Specjalizuje się w produkcji luksusowych samochodów, które wyróżniają się nie tylko unikalnym designem, ale także niezawodnością i zaawansowaną technologią. Z globalnym zasięgiem, cieszy się uznaniem na całym...

Your main responsibilities - You will develop structured approach to people development (skills, knowledge and tools) and quality management (Close the Loop, monitoring, feedback and coaching processes) - You will manage the quality and development experts and lead them toward agreed business goals measured by quality and costs KPIs (tNPS Help, Contact...

The MicroStrategy Customer Renewals Manager role was born out of the need to accommodate each customer’s unique set of requirements as they adopt MicroStrategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct...

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have...

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the...

Job OverviewAs a Quality Assurance Professional at Allegro, you will play a pivotal role in driving excellence in our customer experience. Your primary responsibilities will revolve around developing a structured approach to people development and quality management, ensuring the effective training and development tools for advisors, leaders, and CX...

Misją XTB jest budowanie platformy inwestycyjnej dostępnej dla każdego i oferowanie produktów dopasowanych do potrzeb i doświadczenia Klientów. Ważną częścią tej misji jest dostęp do sygnałów inwestycyjnych, narzędzi i materiałów edukacyjnych wspierających świadome inwestowanie. Jako Group Product Manager (Program Manager) obszaru...

Attesa Coffee is a start-up specialty green coffee sourcing and distribution company headquartered in Amsterdam, Netherlands. We work directly with producers at the origin to bring our customers (specialty coffee roasters) high-quality coffees safely, on time, and consistently with the use of efficient digital frameworks. We believe in traceability through...

Key ResponsibilitiesDirect and motivate a team of Customer Service Specialists to provide prompt and professional service to customers.Oversee the performance of the Customer Service team, setting goals with subordinates and monitoring achievement.Develop and track key performance measurements, driving ongoing process improvements and organisational...

• Verifies call / chat /email handling results by measuring skills in use of scripts, product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. • Provide coaching, training, and development to contact centre agents along with Team Leader • Analyse quality and performance...

Head of Customer Service lokalizacja: Poznań (wielkopolskie) numer referencyjny: 1190517/jobs.pl forma zatrudnienia: Pełny etat For our Client, a company producing special lubricants, we are looking for a person to hold a Head of Customer Service position. Key responsibilities: - Overseeing all Customer Service processes, ensuring the highest quality...

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the...

Tasks Title: Senior Project Manager Location: Warsaw, Poland (Remote with some onsite travel ) Duration – 3-6 Months contract Experience – 7 to 9 years with 4+ years of relevant experience. Start Date – Immediately Look for Sr Project Manager with SAP implementation and need solid experience in Project Management with SDLC & excellent...

Your main responsibilities - Defining and executing training strategy for CX across Allegro Mall Group - developing CX training and knowledge sharing standards across Allegro markets - Defining and developing training tools to support growing scale and international scope of CX operations - Ensuring an effective soft skill trainings to support competence...

About Our ClientOur Client is an international consulting company, with offices in Poland. They provide professional support to external clients and are famous for their quality and excellence.Job DescriptionDevelop and execute transition plans in cooperation with internal and external teams.Coordinate timelines and resources.Proactively address challenges...

Head of Customer ServicePoznańNR REF.: 1190517For our Client, a company producing special lubricants, we are looking for a person to hold a Head of Customer Service position.Key responsibilities: Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most efficient manner (operational efficiency) on behalf of...

Hi there! We are the biggest European Python Powerhouse with over 19 years of experience, several offices in Poland and deep commitment to Agile principles. Join a group of 500+ professionals dedicated to helping customers build outstanding products. Are you the NEXT one?Job descriptionAt STX Next, we take pride in the quality of services we deliver to our...

For our customer, the world leading supplier of products and solutions for railway we are looking for: Key Account Manager (Railway) We offer: an international environment, contract of employment with competitive salary, benefits: private medical care, sport programs, life insurance & social fund benefits, other benefits to the job posting (car, laptop,...

As a Customer Service Representative, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention...