Customer Experience Excellence Manager

7 godzin temu


Poznań, Greater Poland Allegro Pełny etat
Company Overview

Allegro is a leading company in the logistics and e-commerce sector, dedicated to delivering exceptional customer experiences. Our team consists of top-class specialists and experts in their areas of expertise, working together to drive excellence in our industry.

As a key member of our team, you will contribute to shaping the future of our company by driving quality and excellence in our customer experience. Your primary responsibilities will involve developing a structured approach to people development and quality management, ensuring the effective training and development tools for advisors, leaders, and CX managers.

The ideal candidate for this position will possess:
  • Minimum 2 years of quality management experience in CX or customer service area in logistic operations
  • 5 years of people management experience
  • Analytical thinking with the ability to design and understand KPIs and connections between problems, reasons, and solutions
  • Experience in training program design
  • Effective and empathic communication skills
  • Proficiency in Polish as well as English


Benefits

Our comprehensive benefits package includes a range of options in a cafeteria plan, allowing you to choose what suits your needs best. Additionally, you will have access to a training budget and an internal educational platform, MindUp, which offers courses on work organization, means of communication, motivation to work, and various technologies and substantive issues. We also offer fully equipped kitchens and bicycle parking facilities, creating a comfortable and healthy work environment.

  • Poznań, Greater Poland HAYS POLAND Sp. z o.o. Pełny etat

    Key ResponsibilitiesDirect and motivate a team of Customer Service Specialists to provide prompt and professional service to customers.Oversee the performance of the Customer Service team, setting goals with subordinates and monitoring achievement.Develop and track key performance measurements, driving ongoing process improvements and organisational...


  • Poznań, Greater Poland Allegro Pełny etat

    Company OverviewWe are a leading e-commerce platform in Poland, dedicated to delivering exceptional customer experiences. Our innovative approach and cutting-edge technology enable us to stay ahead of the curve, driving growth and success.


  • Poznań, Greater Poland Jobs for Humanity Pełny etat

    About the Role:The Financial Services Account Associate plays a critical role in ensuring a positive customer experience in a metric-driven environment. This position is responsible for handling customer inquiries, resolving complex issues, completing account maintenance, and processing transactions for mutual fund account holders and financial...


  • Poznań, Greater Poland Patrique Mercier Recruitment Nordic Pełny etat

    Patrique Mercier Recruitment Nordic is a leading recruitment agency that offers exciting opportunities to individuals looking for a new challenge. As a Polish Customer Support representative, you will have the chance to work in Greece and provide top-notch support to clients in their native language.About the RoleThis is a unique opportunity to immerse...


  • Poznań, Greater Poland Allegro Pełny etat

    Job OverviewAs a Quality Assurance Professional at Allegro, you will play a pivotal role in driving excellence in our customer experience. Your primary responsibilities will revolve around developing a structured approach to people development and quality management, ensuring the effective training and development tools for advisors, leaders, and CX...


  • Poznań, Greater Poland Mycs Sp. z o.o. Pełny etat

    About Us:Mycs Sp. z o.o. is a leader in the e-commerce industry, driven by a passion for innovation and customer satisfaction. We're committed to creating a world where every customer finds their perfect furniture match.Job Summary:We're looking for a seasoned Technical Lead to oversee our development team's tasks, prioritize project goals, and ensure timely...


  • Poznań, Greater Poland X-ONE Pełny etat

    About X-ONEX-ONE specializes in pioneering cutting-edge AI-driven solutions, simplifying complex processes, and unlocking opportunities for users. By merging human expertise with advanced AI models, we develop innovative products that not only meet today's needs but also shape the future. Collaboration, responsibility, and innovation drive our team, guided...


  • Poznań, Greater Poland Jobs for Humanity Pełny etat

    Company Overview:At FIS, we empower our employees to drive innovation and excellence in the financial industry. Our technology solutions enable seamless transactions and exceptional customer experiences.As a valued member of our team, you will be part of a dynamic group that supports the company's mission to deliver world-class service and support.


  • Poznań, Greater Poland Boekestijn Transport Pełny etat

    About UsWe are Boekestijn Transport, a leading player in the European transportation market. Our mission is to provide exceptional service to our clients while ensuring the highest standards of safety and efficiency.Job DescriptionThis role requires a seasoned professional with extensive experience in fleet management. The ideal candidate will have a proven...


  • Poznań, Greater Poland Allegro Pełny etat

    Company OverviewAt Allegro, we are looking for a Senior Manager, Product and Engineering to lead our mobile app development team. This role is responsible for defining and implementing the product and engineering roadmap for the app, aligning with the company's overall vision and strategic objectives.The ideal candidate will have 5+ years of experience in...


  • Poznań, Greater Poland Undisclosed Pełny etat

    We are seeking a seasoned Senior .NET Developer to spearhead the development of our innovative Excel add-in, designed to revolutionize auditing processes globally.About UsUndisclosed is a reputable advisory firm holding a strong position in serving businesses on the Polish market. Our commitment to excellence and customer satisfaction drives our pursuit of...


  • Poznań, Greater Poland Randstad Polska Sp. z o.o. Pełny etat

    Role OverviewWe are looking for an experienced professional to take on the role of Interim System Integration Manager. This position involves coordinating the implementation of new systems within our organization, focusing on the WFM system and blueprints for EMEA countries.The successful candidate will have previous experience in a similar job position,...


  • Poznań, Greater Poland Randstad Pełny etat

    Company OverviewRandstad is a leading global staffing firm, dedicated to connecting people and businesses. Our company values innovation, diversity, and customer satisfaction.Job SummaryWe are seeking an experienced Accountant to join our team as a Senior Accountant. As a key member of our finance department, you will be responsible for managing and...


  • Poznań, Greater Poland Randstad Pełny etat

    Are you looking for a challenging role in the world of procurement? Do you have experience with sourcing and contracting?We are seeking an experienced Category Manager for our MRO team. As a key member of our procurement department, you will be responsible for managing the Source to Contract process for the EMEA region.In this role, you will focus on...

  • Fleet Manager Specialist

    7 godzin temu


    Poznań, Greater Poland Boekestijn Transport Pełny etat

    Job OverviewFleet Manager plays a crucial role in the day-to-day operations of our transportation department. As a key member of our team, you will be responsible for managing the entire fleet lifecycle, from procurement to disposal.Main Responsibilities- Manage relationships with finance providers and rental vendors to ensure optimal pricing and service...


  • Poznań, Greater Poland Patrique Mercier Recruitment Nordic Pełny etat

    Patrique Mercier Recruitment Nordic is seeking a talented Customer Service Professional to join our team in Greece. As a Polish-speaking customer support specialist, you will have the opportunity to work with clients from diverse backgrounds and cultures.About the RoleIn this role, you will be responsible for providing exceptional customer service to...


  • Poznań, Greater Poland Goldman Recruitment Pełny etat

    Company OverviewGoldman Recruitment is a leading provider of advanced energy storage solutions. Our company values innovation, collaboration, and excellence.Job DescriptionWe are seeking a seasoned Power Electronics Specialist to lead our R&D team in charger design. The ideal candidate will have extensive experience in power electronics, digital electronics,...


  • Poznań, Greater Poland Allegro Pełny etat

    Leading Mobile Products and EngineeringWe are seeking a seasoned leader to head our mobile product and engineering team. As Senior Manager, Product and Engineering, you will define and implement the product and engineering roadmap for our mobile app, ensuring it meets the company's overall vision and strategic objectives.Your expertise will drive the full...


  • Poznań, Greater Poland Mycs Sp. z o.o. Pełny etat

    Company Overview:Mycs Sp. z o.o. is a dynamic and innovative company that aims to revolutionize the e-commerce industry by providing personalized furniture tailored to customers' unique needs. Our cutting-edge technology, including a photorealistic 3D customization tool, enables us to stay ahead of the curve.Job Description:We are seeking an experienced...

  • Sales Growth Ambassador

    7 godzin temu


    Poznań, Greater Poland Taptool Pełny etat

    **About Us**Taptool is a pioneering platform that revolutionizes the way Shopify stores are transformed into mobile apps. We're on a mission to elevate the mobile shopping experience, and we need your expertise to help us achieve this vision.As a Sales Development Representative, you'll play a pivotal role in expanding our reach and driving sales growth....