Customer Experience Excellence Manager
7 godzin temu
Allegro is a leading company in the logistics and e-commerce sector, dedicated to delivering exceptional customer experiences. Our team consists of top-class specialists and experts in their areas of expertise, working together to drive excellence in our industry.
As a key member of our team, you will contribute to shaping the future of our company by driving quality and excellence in our customer experience. Your primary responsibilities will involve developing a structured approach to people development and quality management, ensuring the effective training and development tools for advisors, leaders, and CX managers.
The ideal candidate for this position will possess:
- Minimum 2 years of quality management experience in CX or customer service area in logistic operations
- 5 years of people management experience
- Analytical thinking with the ability to design and understand KPIs and connections between problems, reasons, and solutions
- Experience in training program design
- Effective and empathic communication skills
- Proficiency in Polish as well as English
Benefits
Our comprehensive benefits package includes a range of options in a cafeteria plan, allowing you to choose what suits your needs best. Additionally, you will have access to a training budget and an internal educational platform, MindUp, which offers courses on work organization, means of communication, motivation to work, and various technologies and substantive issues. We also offer fully equipped kitchens and bicycle parking facilities, creating a comfortable and healthy work environment.
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