Head of Customer Service

7 dni temu


Poznań, Polska HAYS Pełny etat
Head of Customer Service
Poznań
NR REF.: 1190517

For our Client, a company producing special lubricants, we are looking for a person to hold a Head of Customer Service position.

Key responsibilities:
  • Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most efficient manner (operational efficiency) on behalf of different Business Units and legal entities.
  • Directing, motivating, and supervising the Customer Service Specialists to ensure prompt and professional service to customers.
  • Creating appropriate solutions for customers and the organisation through strong cooperation and communication with internal Business Partners.
  • Overseeing the performance of the Customer Service team (8 people).
  • Setting goals with subordinates according to yearly HR processes and monitoring achievement.
  • Agreeing on annual objectives (MBOs) containing specific goals and providing full support for target achievement.
  • Defining development plans/items for each team member and monitoring implementation.
  • Developing, tracking, and reporting key performance measurements to the Matrix Manager CS-CEE and Line Manager.
  • Driving ongoing process improvements and organisational development (OPEX).
  • Providing reports and assisting with planning tasks alongside the Matrix Manager.
  • Ensuring effective and efficient processes and performance.
  • Checking, uploading, and archiving vendor invoices; preparing and sending reports: recycling, Intrastat, health and absence report (HSE), training and travel reports.
  • Assuming the role of local Support Systems Specialist and member of the Support Systems Network.
  • Acting as local Price Officer and member of the Price Management Council.
Requirements:
  • Sales and customer-oriented attitude.
  • Very good English skills (C1) - must have.
  • "Lean Sigma" skills at Green Belt level.
  • Excellent communication skills.
  • Ability to work in a team and as a leader.
  • Entrepreneurial and solution-oriented behavior.
  • Comprehensive understanding of customer needs (Customer Centricity).
  • Strong process orientation and knowledge.
  • Strong willingness for personal development.
  • Advanced SAP and CRM knowledge, as well as MS-Office, particularly Excel.
  • Basic knowledge in logistics and warehouse management.

What our Client offers:
  • Basic salary + annual bonus.
  • Work in an international environment.
  • Laptop, smartphone.
  • Benefits: LuxMed “medical package”, “Sport card”.
  • Training system, including opportunities abroad.

We kindly inform that we will contact selected Candidates.

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
  • Head of Architecture

    5 miesięcy temu


    Poznań, Polska PEPCO Pełny etat

    Title: Head of Architecture Location: Poznań, wielkopolskie, PL, 60-479 Join Pepco and Lead the Future of IT Architecture Pepco is seeking a dynamic Head of Architecture to lead and transform our IT architecture function. You will play a pivotal role in shaping a simpler, more flexible, and sustainable architecture that aligns with our strategic goals....


  • Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

    Job DescriptionWe are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Newell Poland Services Sp. z o.o. in Poznan, Poland.About the RoleThe Customer Service Ambassador will be responsible for providing exceptional customer service to consumers who use Newell Brands' products, speaking with them through various...


  • Poznań, Polska W. R. Grace & Co. Pełny etat

    Job DescriptionWe are looking for talented candidates who want to develop their skills and knowledge in Supply Chain processes in Customer Service in our new location in Poznań. We work in an international, multicultural environment, we support cooperation, diversity and development in every area. Our goal is to provide customer service at the highest...


  • Poznań, Polska W. R. Grace & Co. Pełny etat

    Requisition ID: 22926 Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers...


  • Poznań, Polska W. R. Grace & Co. Pełny etat

    Requisition ID: 22926 Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers...


  • Poznań, Polska W. R. Grace & Co. Pełny etat

    Requisition ID: 22926 Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers...


  • Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

    Customer Service Representative English Italian Poland We are seeking a highly skilled Customer Service Representative to join our team in Poznan, Poland. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through phone, email, chat, and social media channels. In this role, you will...


  • Poznań, Greater Poland Jobs for Humanity Pełny etat

    About the RoleWe are seeking a skilled Fintech Customer Service Specialist to join our team at the Poznan office. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving complex issues in a fast-paced metric-driven environment.Our ideal candidate will possess strong technical skills,...


  • Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

    About the RoleWe are seeking a highly skilled and multilingual Customer Service Ambassador to join our team at Newell Poland Services Sp. z o.o. in Poznan, Poland.This full-time position offers an excellent opportunity to develop your customer service skills while working with a diverse range of products from well-known brands such as Parker, Waterman,...

  • Head of Quality FMCG

    3 tygodni temu


    Poznań, wielkopolskie, Polska HRK S.A. Pełny etat

    Dla naszego Klienta, międzynarodowej firmy produkcyjnej z branźy FMCG/Food, w związku z rozwojem struktur wewnętrznych poszukujemy pełnych pasji i zaangażowania Kandydatów na stanowisko Head of Quality.Zadania:Pełna odpowiedzialność za obszar jakości w ramach organizacji,Wdrażanie i utrzymywanie polityk i standardów bezpieczeństwa żywności...

  • Customer Service Specialist

    1 miesiąc temu


    Poznań, Greater Poland Yankee Candle Pełny etat

    Job Overview:Newell Brands is a leading $8.3B consumer products company with a diverse portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid, and Sharpie.We are seeking a Customer Service Specialist to join our Consumer Services team in Poznan, Poland.About the Role:This role involves speaking with consumers who use Newell Brands' products,...


  • Poznań, wielkopolskie, Polska Forge&Frost HR Consulting Pełny etat

    Requirements: Minimum of 3 years of experience in a similar role. Strong understanding of logistics processes and the flow of goods within a company. Fluent communication in English, at a C1 level. Experience working in an international environment. Ability to prioritize tasks. Preferred: Education in the field of commerce, business, or foreign...


  • Poznań, Polska John Deere Pełny etat

    There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before!...


  • Poznań, Polska Prologis Pełny etat

    Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their...

  • Field Service Engineer

    3 miesięcy temu


    Poznań, Polska Loma Systems Pełny etat

    Company Description LOMA is a critical part of food safety and quality Want to work for a company who protect the consumer whilst also having a highly commercial focus?  LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems...

  • Customer Support Associate

    5 miesięcy temu


    Poznań, Polska Revalize Pełny etat

    Job DescriptionWe are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.Responsibilities:Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize valuesProvide support for incoming queries and...

  • Field Service Engineer

    6 miesięcy temu


    Poznań, Polska Veolia Pełny etat

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...


  • Poznań, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...


  • Poznań, Polska Conectys Pełny etat

    Within your role, you will: You will provide best-in-class customer service and problem resolution to customer queries; You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution; You will initiate, manage, answer, and solves customers’ queries; You will...


  • Poznań, Polska Conectys Pełny etat

    Within your role, you will: You will provide best-in-class customer service and problem resolution to customer queries; You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution; You will initiate, manage, answer, and solves customers’ queries; You will...