Customer Service Professional

6 dni temu


Poznań, Greater Poland TN Poland Pełny etat

At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company.

Our team provides responsive, full-service logistics support to forces deployed around the world under the Logistics Civil Augmentation Program contract (LOGCAP). This enduring mission support dates back to 1992 when we served as the contract's original prime contractor.

We have a workforce of over 6,000 people representing 40 nationalities who perform work on the contract in 14 countries.

About the Job

The Customer Service Specialist will interact clearly and professionally with customers (internal and external), maintain all files (current and historical), and perform a wide variety of administrative office duties.

  1. Independently assess and apply standard customer service techniques and procedures.
  2. Provide prompt, professional customer service at all times.
  3. Exercise judgment to adapt to the needs of each customer.
  4. Assist in designing larger and more complex customer service assignments.
  5. Assist in the development of plans, investigations, and surveys.
  6. Prepare reports with MS Word and Excel.
  7. Continuous update of online system of record (MAXIMO), designed to manage service order requests and assets.
  8. Comply with all safety processes and procedures, maintaining a safe working environment.
  9. Position may involve a rotating schedule.
Requirements

To be successful in this role, you will need:

  • A High School Diploma or equivalent and at least 1 year of relevant Customer Service experience.
  • Excellent communication skills including fluency in English (speaking, reading, writing).
  • Experience and familiarity with the MS Office Suite (Word, Excel, Outlook, PowerPoint).
  • A high level of professionalism.
  • A high degree of efficiency and a sound work ethic.
  • Detailed oriented.
  • Capable of working under pressure and with minimal supervision.
  • A valid passport with at least 6 months of validity and 6 blank pages.
  • This position is under the local Poland payroll, and candidates must be Polish citizens.


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