Consumer Service Advocate

12 godzin temu


Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

About the Role

We are seeking a Consumer Service Advocate to join our team at Newell Poland Services Sp. z o.o.

Job Overview

This role is responsible for delivering exceptional consumer service experience by providing timely and effective solutions to consumer inquiries and concerns.

Key Responsibilities:

  • Respond to consumer inquiries through various channels, including email, chat, phone, and social media, in a professional and solution-oriented manner.
  • Create and maintain accurate records of consumer information and case management to ensure seamless communication with the business.
  • Utilize knowledge of products to provide consumers with accurate information and resolve issues efficiently.
  • Seek solutions for unusual queries or requests, escalating as necessary.
  • Document all interactions and resolutions in designated systems, such as CRM and SAP.

Requirements:

  • Fluent German (C1/B2) and English (C1/B2) language skills, both spoken and written.
  • Proficiency in MS Word and Outlook.
  • Excellent communication and interpersonal skills, with a strong ability to empathize with consumers.

What We Offer:

  • A full-time employment contract.
  • Ongoing training and development opportunities, including customer service and product training.
  • Access to LinkedIn Learning, with over 17,000 courses available for professional and personal growth.
  • A comprehensive benefits package, including private healthcare, pension plan, and fully sponsored life insurance.
  • A hybrid working system, with flexible hours and a balance between work and personal life.

About Us:

Newell Poland Services Sp. z o.o. is part of Newell Brands, a global leader in consumer goods. Our company has a strong footprint in the EMEA region, with a diverse portfolio of iconic brands, including Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your CV in English, through our website.



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