Field Service Engineer

4 tygodni temu


Poznań, Greater Poland TN Poland Pełny etat

Company Overview

At Loma Systems, we take pride in being a critical component of food safety and quality. Our company has a strong commercial focus while prioritizing consumer protection.

We are a premium worldwide manufacturer of inspection equipment used to detect contaminants and product defects in the food and pharmaceutical industries. With over 50 years of experience, our team has developed and installed equipment that ensures products leaving our factories meet high standards of quality and safety.

Culture

We foster a hands-on culture where every individual is encouraged to take initiative and make a real impact. As part of Illinois Tool Works (ITW), a Fortune 250 diversified industrial manufacturer, we offer a unique blend of autonomy and decentralized culture. This relationship enables us to provide a personalized experience for each employee while offering career progression and stability.

The 80:20 Principle

We apply the 80:20 principle in all aspects of our work. We strive for excellence while maintaining a friendly and positive environment. If you have a proactive approach and want to make a difference, we invite you to join our team.

Job Description

This role as a Field Service Engineer involves providing high-quality technical support directly to customers in Poland. The primary responsibilities include:

  • Carrying out repairs, on-site commissioning, service, and calibration of customer's inline inspection equipment according to established processes and procedures.
  • Providing on-site customer training when required.
  • Performing upgrades and refurbishments at customer sites.
  • Addressing on-site customer queries professionally and courteously.
  • Adapting to various environments and complying with local clients' health and safety regulations.
  • Completing necessary paperwork accurately and on time in accordance with company procedures.
  • Cooperating by working overtime as needed.
  • Participating in the on-call standby rota system.
  • Continuously learning and improving product knowledge.
  • Providing technical support via phone and email when required.
  • Demonstrating good technical electrical/electronics skills with relevant qualifications.
  • Gaining experience in a field service role and familiarity with customer service aspects including commissioning, repairs, and servicing.
  • Showcasing good PC literacy.
  • Exhibiting good organization skills focused on reliably delivering commitments.
  • Employing a methodical approach to problem-solving.
  • Possessing a full driving license.
  • Affirming flexibility to work overtime, including weekends as required.
  • Serving as a model of Loma's behaviors (Hands-on, One Team, Positive Mindset, Deliver on our Commitments, Take the initiative).

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