Consumer Services Representative

4 tygodni temu


Poznań, Greater Poland TN Poland Pełny etat
Job Title: Consumer Services Representative (Spanish & English) Home Appliance LATAM

About the Job:
As a Consumer Services Representative, you will communicate with consumers who use Newell Brands' products. Utilizing your foreign language skills, you will respond to inquiries regarding pre-sales and after-sales service.

Our portfolio of products is diverse - from stationery to small household appliances. You may be familiar with brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Main Responsibilities:
  1. Respond to consumer queries through various channels in a professional, solution-oriented manner.
  2. Create and maintain consumer information and case management.
  3. Ensure accurate information is communicated to consumers.
  4. Seek solutions for unusual queries or requests.
  5. Document relevant information in designated systems.

No Experience Necessary:
If you don't have experience in consumer service or with our systems, don't worry. We'll teach you what you need to know.

Minimum Requirements:
  1. Fluent in Spanish (C1/B2) and English (C1/B2) (spoken & written).
  2. Good command of MS Word and Outlook.
  3. Outgoing with excellent communication skills (verbal & written).
  4. Empathy and openness for working with consumers.

Preferred Qualifications:
  1. Readiness to learn new tools and technologies.
  2. Organizational skills with the ability to prioritize.
  3. Detail-oriented.
  4. Positive attitude and great interpersonal skills.
  5. Previous experience in user support/helpdesk/customer service is an asset.

We Offer:
  1. Full-time employment contract.
  2. Customer Service and Product training as part of your induction.
  3. Private healthcare.
  4. Pension plan (PPE) with a company contribution of 3.5%.
  5. Life insurance.
  6. Hybrid working system with flexible hours.
  7. LinkedIn online learning with 17,000 courses to choose from.
  8. Language classes.
  9. Friendly atmosphere & multicultural environment.
  10. Discounts for some of our products.
  11. Modern office in the city center with a well-equipped kitchen.
  12. Partly financed Multisport Card or cinema tickets.
  13. Corporate Citizenship Philosophies.
  14. Give@Newell – paid time-off for charity activities.
  15. Employee Referral Program.
  16. Garaged parking for bicycles.
  17. Expectant Parents Gift.
  18. Additional projects for those eager for knowledge and development.

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