Consumer Services Representative
4 tygodni temu
About the Job:
As a Consumer Services Representative, you will communicate with consumers who use Newell Brands' products. Utilizing your foreign language skills, you will respond to inquiries regarding pre-sales and after-sales service.
Our portfolio of products is diverse - from stationery to small household appliances. You may be familiar with brands like Parker, Waterman, Contigo, NUK, or Crockpot.
Main Responsibilities:
- Respond to consumer queries through various channels in a professional, solution-oriented manner.
- Create and maintain consumer information and case management.
- Ensure accurate information is communicated to consumers.
- Seek solutions for unusual queries or requests.
- Document relevant information in designated systems.
No Experience Necessary:
If you don't have experience in consumer service or with our systems, don't worry. We'll teach you what you need to know.
Minimum Requirements:
- Fluent in Spanish (C1/B2) and English (C1/B2) (spoken & written).
- Good command of MS Word and Outlook.
- Outgoing with excellent communication skills (verbal & written).
- Empathy and openness for working with consumers.
Preferred Qualifications:
- Readiness to learn new tools and technologies.
- Organizational skills with the ability to prioritize.
- Detail-oriented.
- Positive attitude and great interpersonal skills.
- Previous experience in user support/helpdesk/customer service is an asset.
We Offer:
- Full-time employment contract.
- Customer Service and Product training as part of your induction.
- Private healthcare.
- Pension plan (PPE) with a company contribution of 3.5%.
- Life insurance.
- Hybrid working system with flexible hours.
- LinkedIn online learning with 17,000 courses to choose from.
- Language classes.
- Friendly atmosphere & multicultural environment.
- Discounts for some of our products.
- Modern office in the city center with a well-equipped kitchen.
- Partly financed Multisport Card or cinema tickets.
- Corporate Citizenship Philosophies.
- Give@Newell – paid time-off for charity activities.
- Employee Referral Program.
- Garaged parking for bicycles.
- Expectant Parents Gift.
- Additional projects for those eager for knowledge and development.
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