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Technical Support Representative

1 tydzień temu

Poznań, Greater Poland TN Poland Pełny etat

About the Role

We are looking for a highly skilled and motivated Technical Support Representative to join our team.

Key Responsibilities

  • To deliver technical support for streaming services.
  • To serve B2B and B2C clients on inbound calls as first and second-line support.
  • To address contract and billing inquiries thoroughly and efficiently.
  • To deal with outbound calls for administrative tasks such as gathering feedback or late payment calls.

Essential Qualifications

  • Fluency in Norwegian Language, C1 level or higher.
  • Fluency in English Language, B2 level or higher.
  • Attention to detail and problem-solving.
  • Service-oriented thinking with focus on customer experience.
  • Min. 6 months of experience in customer service.

Benefits

  • Paid Training.
  • Sports Card.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.