Technical Support Specialist ID31858

2 dni temu


Poznań, Greater Poland TN Poland Pełny etat

We are looking for a skilled Technical Support Specialist to join our team at TN Poland. As a key member of our support operation, you will be responsible for providing exceptional customer service to our clients using Shopify.

The ideal candidate will have strong problem-solving skills and the ability to work independently as part of a 24/7 support operation. You will be required to provide first-level technical support via phone, email, or chat, focusing on resolving critical issues that negatively impact the customer experience.

Responsibilities:
  • Provide technical support to clients using Shopify
  • Focus on resolving critical issues
  • Respond promptly and professionally to incoming alerts and issues
  • Escalate complex issues when necessary
  • Conduct postmortem analysis and follow up with involved teams

You will also be required to log all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system, and identify and escalate recurring or systematic issues to improve overall customer experience.

Requirements:
  • 2+ years of experience in Shopify
  • Strong problem-solving and analytical skills
  • Good communication skills
  • Familiarity with ticketing systems (Jira)
  • Ability to work independently and efficiently

If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.



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