L2 Technical Support Engineer
4 tygodni temu
We are seeking a highly skilled engineer to provide world-class technical support for Mirantis Container and Kubernetes technologies.
The successful candidate will be a friendly, outgoing, and polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction.
The Mirantis Container Success team is on a mission to delight millions of developers and system administrators that rely on the Mirantis Container platform to build, share, and run their distributed applications.
Main Responsibilities:- Become an expert in Mirantis' Container technologies and customer deployment environments.
- Apply advanced troubleshooting techniques on critical, highly complex problems that span multiple layers of the technology stack.
- Be an active participant in your team's efforts to resolve our customer's complex technical challenges.
- Partner cross-functionally with product and solution experts to co-develop reference architecture content.
- Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system.
- Identify and recommend process improvements to deliver the highest level of customer satisfaction.
- Maintain and track detailed records for all customer interactions in our internal ticketing system.
- Manage your workload properly to ensure all customer requests and issues are tracked and handled in a timely manner.
- Occasionally work and be on call during weekends and holidays.
- Fluent written and verbal English language skills.
- Outgoing personality; naturally sociable and approachable.
- 3 to 4 (or more) years of technical support or engineering experience.
- Excellent familiarity with Linux distributions (RHEL, CentOS, and Ubuntu).
- Excellent Linux system administration and troubleshooting skills.
- Strong knowledge and understanding of networking.
- Strong knowledge of Linux software packaging, distribution, and configuration.
- Strong knowledge of Container technologies (e.g. Docker and/or Kubernetes).
- Strong knowledge and understanding of container and Kubernetes networking.
- Strong knowledge of ingress/egress technologies.
- Strong knowledge of Kubernetes Load Balancing Technologies.
- Good knowledge of REST and RAFT.
- Familiar with Cloud solutions (AWS, Azure, GCP, Openstack) and virtualization technologies.
- Docker Certified Associate (DCA).
- Kubernetes Certified Administrator (CKA) - or higher, e.g. CKAD, CKS.
- Understanding of certificate management.
- Experience with configuring, customizing, and extending Logging and Monitoring tools (Grafana, Prometheus, ElasticSearch).
- Familiarity with DevOps software such as Puppet, Chef, and Jenkins.
- Work with an established Silicon Valley leader in the cloud infrastructure industry.
- Work with exceptionally passionate, talented, and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
- Be a part of cutting-edge, open-source innovation.
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
- Receive a competitive compensation package with a strong benefits plan.
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