Client Support Specialist

4 dni temu


Poznań, Greater Poland TN Poland Pełny etat

Job Overview

We are seeking a skilled Client Support Specialist to join our team at TN Poland. As a Customer Advisor, you will play a crucial role in handling B2B and B2C clients on inbound calls as first and second-line support.

Detailed Job Description

  • Address contract and billing inquiries thoroughly and efficiently.
  • Deal with outbound calls for administrative tasks such as gathering feedback or late payment calls.
  • Provide assistance via phone, email, or chat.
  • Handle and process customer complaints with empathy and professionalism.
  • Deliver technical support for the streaming company.
  • Serve B2B and B2C clients on inbound calls as first and second-line support.

Required Skills and Qualifications

  • Fluency in Finnish (C1 level or higher).
  • Fluency in English (B2 level or higher).
  • Attention to detail and problem-solving skills.
  • Service-oriented thinking with a focus on customer experience.
  • Minimum 6 months of experience in customer service.
  • Experience in soft selling and upselling.
  • Administrative and technical knowledge.
  • Skills for efficient navigation of the internet and MS Office applications.
  • Positive attitude and personnel culture.

Working Conditions

  • Office Based – Warsaw, Poland.
  • Shift Basis: Monday to Friday 08:00 – 18:00 (5 days a week, 8.5 hours a day including breaks).
  • Paid Training.
  • Sports Card.
  • A global team committed to company values.
  • A dynamic work environment in an international company.


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