Technical Customer Support Representative with Dutch

5 dni temu


Poznań, Greater Poland Conectys Pełny etat

Are you a "tech-savvy" person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. You will have space for learning, growing, and building your career.

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in various industries, including Gaming and Entertainment, Consumer Electronics, and Healthcare. Here at Conectys, we work together to support each other in a common interest, making our customer's success our own success.

Within your role, you will:

  1. Provide best-in-class customer service and problem resolution to customer queries.
  2. Resolve product or service problems by clarifying the customer's issue, determining the cause, and selecting the best solution.
  3. Initiate, manage, answer, and solve customers' queries.
  4. Professionally handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly at first contact.
  5. Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms.

What will make you successful for the role:

  1. A C1 level of Dutch (both written & spoken).
  2. A B2 level of English (both written & spoken).
  3. Proficiency with Microsoft Office applications, especially Excel.
  4. Standard Operating System understanding and Office tools knowledge.
  5. Web-based applications and database operating skills.

Sounds good? Find out what you can get:

  1. Competitive salary package & meal vouchers.
  2. Social Fund (Christmas Bonus, Holiday Allowance, etc.).
  3. Employee Recognition Program.
  4. The opportunity to work in a multicultural environment.
  5. The opportunity to work from home – remote work.
  6. Private medical insurance.
  7. Access to Multisport card.
  8. Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

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