Shopify Customer Service Representative

2 dni temu


Poznań, Greater Poland TN Poland Pełny etat

Overview: AgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

Our Team: If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed :)

About the Job: As a Shopify Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to clients using Shopify. This involves resolving critical issues promptly and professionally.

Main Responsibilities:

  • Provide first-level technical support to clients via phone, email, or chat.
  • Focus on resolving critical issues that negatively impact the customer experience.
  • Escalate complex issues to higher-level teams when necessary and follow up until resolution.
  • Conduct postmortem analysis and follow up with the involved teams.

Required Skills:

  • Strong problem-solving and analytical skills with attention to detail.
  • Good communication skills, both verbal and written.
  • Familiarity with ticketing systems (Jira).
  • Ability to work independently and efficiently, while also being a team player.


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