Customer Experience Strategist

7 dni temu


Poznań, Greater Poland TN Poland Pełny etat

About the Role

As a seasoned customer experience professional, you will lead and mentor an international team of experts in delivering high-quality service and exceeding performance targets. Your primary focus will be on developing service delivery support processes, resolving complex customer issues, and ensuring effective communication between teams.

The ideal candidate will have a strong understanding of the transport services market, with expertise in logistic claims services. They will possess operational management skills, knowledge of quality metrics, and performance measurement in customer service. Additionally, they will have excellent English language skills (B2+ level) and be goal-oriented, able to analyze data, draw conclusions, and make recommendations.

We offer a dynamic work environment where you can share your experiences with colleagues across multiple countries. Our benefits include well-located offices, fringe benefits in a cafeteria plan, training budget, and access to our internal educational platform, MindUp.



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