Customer Experience Director
1 dzień temu
About the Job
Nter Talent is seeking a talented Delivery Excellence Manager to lead our delivery performance efforts. As a key member of our operations team, you'll be responsible for developing and implementing strategies to improve delivery performance and supply chain efficiency.
Key Responsibilities
- Develop and implement strategies to improve delivery performance and supply chain efficiency.
- Analyze data to identify areas for improvement and make recommendations for process changes.
- Collaborate with cross-functional teams to develop and implement process improvements.
- Evaluate and recommend new tools and technologies to automate and improve delivery processes.
- Develop and maintain a robust reporting framework to provide regular updates on delivery performance.
- Support crisis communication related to customer issues, working closely with Operations and Customer Care.
What We're Looking For
- University degree in Transport, Supply Chain Management, Business Administration, Engineering, or a related field.
- 3+ years of experience in Project Management or Business Development (ideally in supply chain, transportation, or customer service within e-commerce).
- Strong stakeholder management and communication skills.
- A customer-first approach with an understanding of service expectations.
- A hands-on, problem-solving mindset with the ability to drive solutions proactively.
- Proficiency in data analysis (SQL skills are a plus).
- Experience in a start-up/scale-up environment is an advantage.
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