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Customer Experience Specialist
1 tydzień temu
About the Opportunity
We are seeking a skilled and customer-focused individual to join our team as a Customer Experience Specialist.
Job Description
- Deliver exceptional customer service via phone, email, or chat.
- Address contract and billing inquiries thoroughly and efficiently.
- Deal with outbound calls for administrative tasks such as gathering feedback or late payment calls.
- Provide technical support for streaming services.
- Serve B2B and B2C clients on inbound calls as first and second-line support.
Requirements
- Fluency in Norwegian Language, C1 level or higher.
- Fluency in English Language, B2 level or higher.
- Attention to detail and problem-solving.
- Service-oriented thinking with focus on customer experience.
- Min. 6 months of experience in customer service.
- Performing soft selling and upselling.
- Administrative and technical knowledge.
- Previous Customer Service experience.
- Skills for efficient navigation of the internet and MS Office applications.
- Personnel culture and a positive attitude.
Working Hours
Shift Basis Monday to Friday 08:00 – 20:00 and Weekends 10:00 – 18:00 (5 days a week, 8.5 hours a day including breaks).
