CPD Customer Experience Lead

2 dni temu


Poznań, Greater Poland Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) Pełny etat
Role Overview

The Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) is seeking a CPD Customer Experience Lead to join its Continual Professional Development (CPD) team. This 2-year fixed term contract position is based in our Melbourne office and offers a unique opportunity to contribute to the continuous improvement in CPD service delivery and user experience.

As a key member of the CPD team, you will be responsible for developing and implementing strategies to improve the customer experience, collaborating with relevant teams to drive service delivery improvements, and leading the development of comprehensive workflow instructions and guides.

This role requires an individual with extensive customer service experience, preferably in a customer-focused organisation, and proven evidence of applying Customer Experience (CX) strategies to enhance customer satisfaction.

Key Responsibilities:

  • Develop and implement CX strategies to improve customer satisfaction.
  • Collaborate with relevant teams to drive service delivery improvements.
  • Lead the development of comprehensive workflow instructions and guides.
  • Liaise with stakeholders to ensure effective communication.


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