Customer Experience Manager

4 dni temu


Poznań, Greater Poland TN Poland Pełny etat

**Job Description:**

We are seeking a highly skilled and experienced Customer Service & Logistics Lead to join our team in TN Poland.

The ideal candidate will be responsible for managing customer service and logistics activities for CIS-DNP markets, including Armenia, Azerbaijan, Belarus, Georgia, Moldova, and Uzbekistan. This role will also involve supporting the monthly Supply Chain Control Cycle (S&OP).

  • Manage end-to-end Supply Chain & Business KPIs for CIS DNP and deliver optimized customer service, logistics, product availability, and cost management.
  • Initiate and run projects/programs aligned with regional targets to improve supply chain efficiency and customer satisfaction.
  • Maintain processes and systems, and collaborate efficiently with Commercial and other functions to drive business outcomes.

Key Responsibilities:

  • Develop and implement strategies to improve supply chain efficiency and reduce costs.
  • Manage relationships with logistics partners and negotiate service level agreements.
  • Supervise a team of 3 members and lead process improvements.

Requirements:

  • Bachelor's degree in Supply Chain, Business, or Economics.
  • Minimum 5 years of experience in supply chain: customer service, demand or supply planning activities.
  • Proficient PC skills, including SAP knowledge.
  • Fluent written and spoken English, and Russian (preferred).


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