Customer Experience Manager
4 dni temu
**Job Description:**
We are seeking a highly skilled and experienced Customer Service & Logistics Lead to join our team in TN Poland.
The ideal candidate will be responsible for managing customer service and logistics activities for CIS-DNP markets, including Armenia, Azerbaijan, Belarus, Georgia, Moldova, and Uzbekistan. This role will also involve supporting the monthly Supply Chain Control Cycle (S&OP).
- Manage end-to-end Supply Chain & Business KPIs for CIS DNP and deliver optimized customer service, logistics, product availability, and cost management.
- Initiate and run projects/programs aligned with regional targets to improve supply chain efficiency and customer satisfaction.
- Maintain processes and systems, and collaborate efficiently with Commercial and other functions to drive business outcomes.
Key Responsibilities:
- Develop and implement strategies to improve supply chain efficiency and reduce costs.
- Manage relationships with logistics partners and negotiate service level agreements.
- Supervise a team of 3 members and lead process improvements.
Requirements:
- Bachelor's degree in Supply Chain, Business, or Economics.
- Minimum 5 years of experience in supply chain: customer service, demand or supply planning activities.
- Proficient PC skills, including SAP knowledge.
- Fluent written and spoken English, and Russian (preferred).
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