Process Optimization Director

6 dni temu


Poznań, Greater Poland GlaxoSmithKline Pełny etat
Job Summary

We are seeking a Process Optimization Director to lead the evolution of our support services and drive the development of AI solutions that improve the People Experience. The successful candidate will work closely with the Global Solution Owner for People Services to align AI initiatives with business goals and employee needs.

Main Responsibilities:
  • Drive the development and implementation of AI solutions that enhance the People Experience.
  • Work closely with the Global Solution Owner for People Services to align AI initiatives with business goals and employee needs.
  • Lead the analysis and design of processes to enable AI to handle a higher volume of common queries autonomously.
  • Identify and employ AI applications to expedite and streamline tasks within the People Services group.
  • Monitor AI performance metrics and conduct regular analysis to improve the accuracy and efficiency of AI solutions.


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