Global Customer Support Role

4 dni temu


Poznań, Greater Poland TN Poland Pełny etat

We are committed to career advancement through professional training and development.

Our team provides responsive, full-service logistics support to forces deployed around the world under the LOGCAP contract.

About the Job

The Customer Service Specialist will interact clearly and professionally with customers (internal and external), maintain all files (current and historical), and perform a wide variety of administrative office duties.

  1. Independently assess and apply standard customer service techniques and procedures.
  2. Provide prompt, professional customer service at all times.
  3. Exercise judgment to adapt to the needs of each customer.
  4. Assist in designing larger and more complex customer service assignments.
  5. Assist in the development of plans, investigations, and surveys.
  6. Prepare reports with MS Word and Excel.
  7. Continuous update of online system of record (MAXIMO), designed to manage service order requests and assets.
  8. Comply with all safety processes and procedures, maintaining a safe working environment.
  9. Position may involve a rotating schedule.
Requirements

To succeed in this role, you will need:

  • A strong educational background and relevant work experience.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office and ability to learn new software quickly.
  • A proactive approach to problem-solving.
  • Ability to work independently and as part of a team.


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