IT Service Delivery Lead
5 dni temu
technologies-optional : Microsoft Azure AWS about-project : This role will provide the candidate an opportunity to manage the service transition of IT applications into operations mode, coordinating support engineering resources that manage application and data-related incidents, problems and change on a day-to-day basis for our new Commercial Risk Solutions Ecosystem. responsibilities : Working with Product Managers on the safe transition to operations of products/applications that make up our ecosystem. Single point of escalation for Incidents, Problems and Change relating to the ecosystem, including but not limited to availability, performance, function, data correctness. Manage and coordinate all support teams across a range of heterogenous applications covering full scope of Web, API, Database, ETL, 3rd party on-prem and SaaS. Managing issues from inception through to resolution including triage, app/data patching, dispatch to L3+ product teams, communications and general reporting. Liaising with engineering managers and product managers on issues and enhancements to ensure effective prioritisation and appropriate engineering standards. Overseeing Environment, Release and Test management across a heterogenous cloud and on-prem environment. Define and deliver against operational KPIs including status reporting Taking personal responsibility for support model across product and data, building a network of internal partners to ensure effective remediation of issues. requirements-expected : 10+ years experience in ITIL Service Management, with at least 3 years management-level. ITIL or DataOps certification a distinct plus. Experience in lifecycle management of 3rd party COTS software e.g. vendor relationship management, upgrade and patch management, vendor support model negotiations etc. Agile knowledge and planning skills – Kanban and Scrum. Certification highly desirable. Experience in Agile tooling and solutions relating to code, branch and release management. Azure (or AWS) cloud support experience desirable – IaaS and PaaS including containerization and serverless Some experience of Software Delivery LifeCycle (SDLC) across homegrown, low-code (e.g. Appian, Workato) and SaaS delivery models. Advocate for and experience in automated testing. Experience in commercial insurance industry a distinct plus. College degree in IT-related discipline. benefits : private medical care remote work opportunities integration events dental care corporate sports team corporate library no dress code extra social benefits employee referral program extra leave
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IT Service Manager
4 tygodni temu
Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etattechnologies-expected : AWS about-project : The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate within the context of the previous and...
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IT Service Delivery Manager with French Skills
1 dzień temu
Kraków, Lesser Poland TN Poland Pełny etatWe are seeking an IT Service Delivery Manager with French skills to join our team and lead the delivery of high-quality IT services to our clients.As an IT Service Delivery Manager, your primary responsibility will be to oversee the planning, coordination, and execution of IT projects and initiatives.You will work closely with cross-functional teams,...
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Delivery Management Expert
1 tydzień temu
Kraków, Lesser Poland HSBC Service Delivery Pełny etatAbout HSBC Service DeliveryHSBC Service Delivery is a leading organization in the field of digital transformation, providing expert delivery management services to its clients. Our team is committed to delivering high-quality solutions that meet the evolving needs of our customers.
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IT Service Delivery Manager
7 dni temu
Kraków, Lesser Poland TN Poland Pełny etatJob DescriptionThe EUC Service Owner role is a challenging position that requires strong technical expertise and leadership skills. Reporting to the Head of IT Infrastructure, you will be responsible for leading the EUC team and ensuring the smooth operation of End User Services within Global Business Services Operations.About UsWe are TN Poland, a truly...
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Delivery Coordinator Expert
7 dni temu
Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etatProject Management PositionThis is an exciting opportunity to work as a Senior Project Manager at HSBC Service Delivery (Polska) Sp. z o.o. As a key member of the team, you will support the Delivery Lead in managing the end-to-end delivery of projects.Key Responsibilities:Collaborate with the Delivery Lead to create and update project plans, timelines, and...
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Senior IT Service Delivery Expert
2 dni temu
Kraków, Lesser Poland Infinity Quest Pełny etatWe are seeking an experienced Senior IT Service Delivery Expert to join our team at Infinity Quest. As a key member of our team, you will be responsible for managing service delivery for collaboration platforms, including Microsoft 365.About the Role:The successful candidate will have a strong background in project and service management, with a focus on...
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Strategic Business Solutions Lead
1 tydzień temu
Kraków, Lesser Poland HSBC Service Delivery Pełny etatAt HSBC Service Delivery, we're committed to empowering our employees to reach their full potential.As a Strategic Business Solutions Lead, you'll play a pivotal role in driving the delivery of strategic vision for the Financial Engineering infrastructure and related changes in response to regulatory and business requests.The ideal candidate will possess...
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Cloud Service Delivery Lead
5 dni temu
Kraków, Lesser Poland FUN CRAFTERS SP. Z O O. Pełny etatGaming Industry Career OpportunitiesFun Crafters, a passionate gaming community, is seeking an experienced IT professional to join our team as a Cloud Service Delivery Lead. In this role, you will be responsible for leading the evaluation and integration of new tools to enhance business operations and maintaining high-security standards to protect company...
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Global IT Service Delivery Expert
3 dni temu
Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat**Service Delivery Expertise**We are looking for a highly skilled Global IT Service Delivery Expert to join our team at Antal Sp. z o.o. This is an excellent opportunity for someone who wants to leverage their expertise in technical support and service delivery to drive business success.The successful candidate will be responsible for delivering high-quality...
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IT Service Delivery Head for HR Domain
6 dni temu
Kraków, Lesser Poland TN Poland Pełny etatJob OverviewThe IT Service Manager is responsible for the overall success of IT services and solutions within the HR domain. This includes leading cross-functional teams to design, implement, and optimize IT solutions and services that meet or exceed customer expectations.Main AccountabilitiesDesign, implement, and optimize IT solutions and services to meet...
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Cybersecurity Data Acquisition Lead
1 tydzień temu
Kraków, Lesser Poland HSBC Service Delivery Pełny etatThe HSBC Service Delivery organization is seeking an experienced Cybersecurity Data Acquisition Lead to join our team. This role will play a key part in the Platform & Data Engineering Team, contributing to and coordinating data engineering, data acquisition, cloud infrastructure and platform engineering, platform operations, and production support...
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Market Delivery Manager Mobile GCB5
2 tygodni temu
Kraków, Lesser Poland HSBC Service Delivery Pełny etatWhat you'll do⦁Provide delivery management for the global WPB Mobile Platform program and facilitate and participate in key Agile ceremonies across Scrum teams, ensuring effective communication and collaboration.⦁Coach and mentor team members, resolving conflicts and fostering a positive team environment.⦁Drive the development and delivery of product...
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Market Delivery Manager
3 dni temu
Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etatMarket Delivery Manager - MobileTechnologies we use:Operating SystemWindowsAbout the Project:HSBC Digital Business Services (DBS) is an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland, and Mexico. We build digital solutions that will impact the...
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Kraków, Lesser Poland TN Poland Pełny etatSocial network you want to login/join with:Client:AonLocation:Krakow, PolandJob Category:OtherEU work permit required:YesJob Reference:6598a53243baJob Views:5Posted:16.03.2025Job Description:Senior Director - Commercial Risk Service Delivery LeadDo you have Risk operations expertise? Are you ready for your next career move at Aon?This newly created role will...
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Service Delivery Expert
4 dni temu
Kraków, Lesser Poland Capgemini Pełny etatJob DescriptionWe are seeking a highly skilled SIAM Consultant to join our team at Capgemini. As a key member of our service delivery team, you will be responsible for building and transitioning Service Management and Service Integration solutions. Your expertise in ITIL Service Management processes will enable us to deliver high-quality services to our...
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Kraków, Lesser Poland TN Poland Pełny etatSocial network you want to login/join with:col-narrow-leftClient:Hitachi Energy LtdLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:723dc1ff8c23Job Views:6Posted:15.03.2025Expiry Date:29.04.2025Job Description:DescriptionHitachi Energy Transformers is seeking a Global Digital Transformation Applications Service Delivery...
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Engineering Lead
3 tygodni temu
Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etattechnologies-expected : Java about-project : HSBC is the largest bank in Europe and is also one of the largest investment banks in the world. MSS IT provides technology solutions for its Global Banking and Markets business worldwide. Counterparty Credit Risk (CCR) management is a business critical function within the bank. The CCR IT team provide the...
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IT Project Delivery Lead
3 dni temu
Kraków, Lesser Poland Hitachi ABB Power Grids Pełny etatAbout UsHitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain.We are seeking an experienced Application Manager to join our team. The role will involve managing the run and...
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Tech Lead
4 tygodni temu
Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etattechnologies-expected : Java Spring Boot DevOps about-project : Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...
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Cloud Solutions Architect
1 tydzień temu
Kraków, Lesser Poland HSBC Service Delivery Pełny etatRole Overview:We are seeking a Cloud Solutions Architect to lead the development and execution of technology strategies within our organization.The successful candidate will work closely with the IT team and business stakeholders to understand their needs and translate them into technology solutions using Microsoft Power Platform, Microsoft Dynamics, and...