IT Service Delivery Manager

5 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Description

The EUC Service Owner role is a challenging position that requires strong technical expertise and leadership skills. Reporting to the Head of IT Infrastructure, you will be responsible for leading the EUC team and ensuring the smooth operation of End User Services within Global Business Services Operations.

About Us

We are TN Poland, a truly international company operating across 120 markets. We are an inclusive, innovative global FMCG business supported by 25,000 employees. As we continue to grow and evolve, we are seeking talented individuals to join our team and help shape our future.

Key Responsibilities
  • Lead the EUC team, providing recruitment, training, and performance evaluations
  • Build strategic relationships with key third-party suppliers
  • Ensure timely resolution of EUC-related incidents and problems
  • Provide high-level technical expertise and consultation at various levels across the organisation
  • Maintain and forecast service budget lines (excluding specific monetary values)
  • SUPPORT THE OPTIMISATION AND CONSOLIDATION OF TECHNOLOGIES, SERVICES, AND SUPPLIERS ON A REGIONAL AND GLOBAL BASIS
Requirements
  • Previous experience in IT Service Delivery
  • Budgetary experience coupled with demonstrable commercial awareness
  • Excellent IT people management skills with experience of managing teams spread across multiple locations
  • Knowledge of cybersecurity principles for end-user devices
  • Ability to manage key relationships with internal IS and business stakeholders
  • Prepared to undertake international business travel

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