IT Governance

IT Governance & Service Management Specialist Miejsce pracy: Warszawa Technologies we use Operating system Windows Linux About the project As a IT Governance and Service Management Specialist, you will be working for our client, a leading European insurance group undergoing a significant transformation of its IT services. You will join a key team responsible for maturing the IT operational framework, balancing the establishment of robust, long-term governance with practical, high-availability service delivery. Your role will be pivotal in ensuring that IT processes are compliant, secure, resilient, and efficient-directly supporting the stability and strategic goals of the business by managing policies and operational challenges. Ignite strategic IT governance - elevate service management in the insurance industry Warsaw-based opportunity with hybrid model (1 x week in the office). Your responsibilities Developing, implementing, and maintaining IT Governance standards and policies Monitoring compliance of IT processes with internal regulations and audit requirements Coordinating internal and external audits and the implementation of recommendations Supporting IT risk management and business continuity (BCM) activities Overseeing the effectiveness of Incident Management and Problem Management processes Actively managing and coordinating Major Incidents to minimize business impact Conducting Root Cause Analysis (RCA) for critical problems Identifying trends and implementing continual service improvements Working closely with technical and business teams to ensure service stability Our requirements Proven experience in IT Governance, including policies, standards, risk, and audit Practical, documented experience in Incident and Problem Management Excellent knowledge of the ITIL framework (v3 or v4) Highly developed analytical skills with the ability to draw accurate conclusions Great organizational skills, with the ability to coordinate teams under pressure A proactive, independent, and problem-solving mindset A good command of English (minimum B2) Relevant industry certifications (e.g., ITIL, COBIT, CGEIT) This is how we organize our work This is how we work agile scrum What we offer Stable and long-term cooperation with very good conditions Enhance your skills and develop your expertise in the financial industry Work on the most strategic projects available in the market Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years Participate in Social Events, training, and work in an international environment Access to attractive Medical Package Access to Multisport Program Access to Pluralsight Flexible hours Benefits sharing the costs of sports activities private medical care remote work opportunities flexible working time fruits integration events corporate gym saving & investment scheme no dress code coffee / tea drinks christmas gifts birthday celebration sharing the costs of a streaming platform subscription access to 100 projects access to Pluralsight Recruitment stages first online interview second online interview GETREADY to meet with us ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. ITDS's Whistleblower Procedure You can report violations in accordance with ITDS's Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf ITDS Polska Sp. z o.o. ITDS supports financial service providers to take the next steps. We identify what's possible, every day. Opportunities in the areas of technology, organization, and digitization. We see where banks, insurers, payment companies, or fintech can go and how they can get there. That's why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality. ITDS in Poland - Pure player in new Technologies & Financial Industry 300 IT implementation professionals 20 clients in the Banking, Insurance, Payment & Fintech Industry ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we've accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities. Informujemy, że administratorem danych jest ITDS z siedzibą w Warszawie, ul. Złota 59 (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Hello HR oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją. Naruszenia można zgłaszać zgodnie z Procedurą zgłaszania nieprawidłowości ITDS dostępną tutaj:https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf