Junior Data Analyst

3 tygodni temu

Katowice, Silesia, Polska Travcorp Poland Sp z o.o. Pełny etat

technologies-expected : Microsoft Office Microsoft Excel Microsoft Power BI technologies-optional : SQL about-project : Are you passionate about data, reporting, and system management? Do you want to work in an international environment, ensuring smooth contact centre operations through data accuracy, reporting, and analytics? If so, we'd love to have you on our team. responsibilities : System access and data management Manage and process access requests for the Genesys Engage platform, ensuring compliance with security protocols Grant and manage user permissions for Power BI dashboards and other reporting tools Maintain and update agent-level mapping, ensuring workforce alignment and reporting accuracy Track and document all access changes for compliance and audit purposes Reporting and data analysis Assist in generating and distributing daily, weekly, and monthly reports on contact centre performance Support senior analysts by gathering and validating data for business reviews Perform basic data analysis to highlight trends, inefficiencies, and operational insights Create ad-hoc reports as needed to support decision-making Operational and administrative support Maintain structured records of access requests and reporting updates for timely resolution Provide first-level troubleshooting for reporting tools and escalate issues as needed Document and update standard operating procedures (SOPs) for reporting, access management, and data maintenance Assist in testing and validating system updates to reporting tools and configurations Continuous improvement and collaboration Identify opportunities for process automation and reporting improvements Work closely with senior analysts, data teams, and contact centre managers to enhance efficiency Support training efforts by helping new users navigate reporting tools and dashboards Participate in team meetings and projects, contributing insights from a data analyst perspective requirements-expected : College diploma or university degree in Business, Data Analytics, or a related field (preferred) 1-2 years of experience in a contact centre, data analysis, or analytical support role English C1 required Experience working with Microsoft O365 (Excel and Power BI) Strong attention to detail to ensure data accuracy Ability to manage multiple tasks, prioritize, and meet deadlines Good communication skills, especially when handling system access and reporting updates Technical aptitude to troubleshoot reporting and system access issues offered : International work environment with cross-team collaboration Hands-on experience with contact centre analytics and reporting tools Opportunities for growth and development in data analysis Hybrid work model (2-3 days per week in the Katowice office) Access to a benefits cafeteria, including Multisport Paid volunteer days, allowing you to support causes that matter to you Discounts on trips from TTC's portfolio, so you can explore the world at exclusive employee rates benefits : sharing the costs of sports activities sharing the costs of foreign language classes sharing the costs of professional training & courses remote work opportunities flexible working time integration events corporate gym corporate sports team corporate library no dress code coffee / tea drinks parking space for employees leisure zone sharing the costs of tourist services sharing the costs of tickets to the movies, theater employee referral program charity initiatives family picnics

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