Global Customer Experience Insights Analyst
5 dni temu
We are seeking a highly skilled Global Customer Experience Insights Analyst to join our team. This role involves diving deep into customer feedback, developing insightful dashboards and reports, and providing applicable insights that inspire strategic decisions.
You will be responsible for unleashing the power of customer insights by analyzing Voice of the Customer (VOC) and CX data to uncover trends and lead intelligent decision-making. You will craft compelling dashboards and reports using tools like Power BI, Tableau, and Excel to highlight main projects, customer pain points, and industry trends.
Key Responsibilities:
- Dive deep into customer feedback to uncover trends and lead intelligent decision-making.
- Craft compelling dashboards and reports to empower the CX Strategy & Governance team.
- Analyze competitive landscape to understand customer needs thoroughly.
- Provide relevant insights to influence prioritization, strategy, and business case development.
- Connect customer experience metrics to financial outcomes to demonstrate value.
Requirements:
- Experienced and Driven: 3+ years of experience in Data Analytics, Data Management & Reporting, Data Engineering, Data Science, or Business Intelligence.
- Analytical: Curiosity and analytical skills combined.
- Data Enthusiast: Background in data analysis, visualization, and integration.
- Insight Translator: Ability to transform complex data into clear business concepts and insights.
- Familiarity with Excel, Power BI, Tableau, AI tools, machine learning, and SQL.
Benefits:
- Comprehensive mindfulness programs with a premium membership to Calm.
- Volunteer Paid Time off available after 6 months of employment.
- Company volunteer and donation matching program.
- Employee Assistance Program.
- Personalized wellbeing programs through OnTrack.
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