Business Analyst

Andersen is hiring a Business Analyst to support a global travel and transport payment platform. The role focuses on improving secure transactions, billing workflows, reporting, and expense management. The customer is an international provider of financial technology solutions supporting organizations in the travel and transportation industry. Its platform offers tools for managing payments, monitoring transaction activities, and optimizing billing workflows. The company collaborates with a wide range of industry partners and integrates with established payment and merchant systems to help improve operational efficiency and financial transparency. The project is centered on a proprietary payment technology platform designed to deliver secure transactions, centralized billing, detailed reporting, and advanced analytics. Its main goal is to reduce payment processing costs and streamline expense management for large organizations worldwide. Responsibilities: Collecting, refining, and documenting technical and functional requirements for complex IT systems (backend-heavy, integration-focused environments). Conducting requirement elicitation via sync calls, recordings, and written communication. Translating developer input into clear and structured user stories, epics, and acceptance criteria in Jira. Collaborating with dev leads to ensure technical feasibility and clarity of backlog items. Managing and maintaining Confluence documentation (architecture, flows, dependencies, glossary). Coordinating with multiple stakeholders (including demanding ones) to align priorities and clarify scope. Creating and maintaining flow diagrams, data mappings, and feature breakdowns where possible. Supporting grooming and pre-grooming sessions, follow up on action points, and ensure timely backlog readiness. Handling high meeting loads and tight delivery timelines while maintaining accuracy and composure. Must-haves: Experience as a Business Analyst / Technical Analyst / System Analyst in software development (ideally with backend or integration focus) for 2 years. Confident understanding of software delivery lifecycle (SDLC) and Agile processes. Experience in writing technical user stories, epics, and acceptance criteria. Strong skills in Jira and Confluence. Ability to work independently with minimal supervision and extract details from developers and stakeholders. Comfort with late-hour meetings (up to 21:30–22:00 CEST) due to timezone overlap. High stress resilience and professional boundaries – ability to stay composed in emotionally charged discussions. Structured thinking, logical approach to problems, and accuracy under pressure. - Level of English – Upper-Intermediate and above. Nice-to-haves: Technical background or prior experience as QA / Developer / System Analyst. Knowledge of API, databases, data models, or DevOps concepts. Familiarity with tools like Postman, Draw.io , Lucidchart, or similar. Experience working with demanding or high-stakes clients. Prior experience supporting multiple technical initiatives simultaneously. Reasons why this job would be interesting to you: Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects. We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts. We welcome specialists from every part of the world. Salaries at Andersen are pegged to the USD, and our employees are provided with a benefit package and an extensive set of bonuses. We give our employees an opportunity to attend and participate in the company's BA meetups, as well as offer a compensation program for international professional certificates. There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded. You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow. Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more. Your personal data is protected in accordance with GDPR regulations. Learn more: https://andersenlab.com/privacy-policy/pl Join us