HR Operations Team Leader

So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success As an HR Operations Team Leader, you will lead a team of Global HR (Senior) Specialists located in our Poland office, responsible for the delivery of daily HR operations and cyclical HR projects for of 15 countries in scope across the globe. The key focus of the role is ensuring great experience and service delivery, with focus on improvements and simplification What you'll do Lead and Develop Lead your team with a focus on continuous improvement and career development Ensure high-quality HR Operations services delivery according to established SLAs Drive high performance standards and advocate for your team's needs Effectively manage workload and priorities through HR ticketing system Deliver Core HR Operations for VIP requests Process HR transactions in Workday across the full employee lifecycle Prepare, sign and distribute accurate HR documentation Maintain compliant employee records in our digital archive system Provide timely advice on HR processes and policies to HR colleagues Drive Excellence and Compliance Lead and contribute to internal and external audits Focus on process improvements, automation, and productivity Ensure data accuracy and integrity in all HR systems Monitor and report on key operational metrics Enhance Employee Experience Identify and implement service improvement opportunities Optimize HR Operations workflows for efficiency Develop recommendations based on HR trends and employee feedback Create clear documentation and knowledge resources for HR team What you'll need for this role Experience in managing HR teams - preferably in financial services Experience in HR Processes and understanding of employee life cycle Strong knowledge of Workday/SuccessFactors and HR ticketing systems - preferably ServiceNow Understanding of compliance requirements in regulated environments Proven success in process and user experience improvements Ability to work in a fast-paced environment with changing priorities, flexible and adaptable Ability to effectively assess and resolve complex issues and set priorities Proactiveness in taking on challenges and natural interest in self-learning new things How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise client's needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedback We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here . The Perks Your growth fuels our success Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Home office equipment reimbursement Hybrid working model (in the office and remote) Performance-related annual bonus and company's shares scheme Private medical cover for you and your family/partner (Medicover) Multikafeteria system (you can choose a multisport card, vouchers, etc.) Life insurance (Generali) Employee-led LGBTQ, Women's, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform Well-being events as well as Employee Assistance Programme Summer picnic, New Year party and other social events 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work App-based parking spots booking system Stretching sessions Wellbeing weeks Learn more about the Perks here Join us for this exciting journey. Apply now