Business QA Associate

Business QA Associate Miejsce pracy: Kraków Technologies we use Expected Jira Confluence About the project The Business QA Associate role will be embedded within cross functional teams from the Business QA discipline, the role will be responsible within the Pod/team for exploring the software from both a technical and customer perspective in order to ensure maximum quality is achieved. This will include contributing towards the Pod/team and ideas for requirements which ultimately become tests as part of the Behaviour Driven Development process. As an Business QA Associate you will be expected to gain an understanding of the product under test and use this understanding alongside your testing experience to question and identify defects and improvements to the product features delivered. Finding bugs/defects and working directly with developers to fix these. Your responsibilities Define and monitor productivity to be used for test progress as well as liaise with other members of the project team to ensure test cases corresponding to designs accurately reflect the spec and meet customer requirements. Work collaboratively with colleagues and other teams to ensure speed to market following agile practices. Adhere to and ensure others follow test governing standard set by QA discipline. Identity and contribute to implementation of improvements to make delivery more efficient saving time and/or money e.g. automation & reuse of test artefacts. Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases. Validate customer behaviour and highlight any gaps / missed requirements. Raise clear concise defects, no duplication and linking of common issues / Highlight any detrimental impacts where defects have been agreed not to be fixed. Carry out effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live e.g. writing test cases from matrix provided or detailing exploratory cases based on a story. Our requirements Excellent knowledge of the testing process, digital / staff channels, and customer expectations Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities. Good knowledge of the Agile development methodology Experience in using test tools such as Jira and Confluence ISTQB qualification but not essential Excellent communication skills, both written and verbal, to explain complex issues. Pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors, e.g. risk, customer experience and people to determine the implications and make recommendations as needed. Past working experience in a relevant role, i.e. Exploratory Quality Assurance (QA) Tester / Test Coordinator is desirable but not essential. What we offer Competitive salary. Annual performance-based bonus. Additional bonuses for recognition awards. Multisport card. Private medical care. Life insurance. One-time reimbursement of home office set-up (up to 800 PLN). Corporate parties & events. CSR initiatives. Nursery discounts. Financial support with trainings and education. Social fund. Flexible working hours. Free parking. Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym Recruitment stages Online assessment Phone interview Job interview Welcome to HSBC HSBC Service Delivery (Polska) Sp. z o.o. HSBC is one of the world's largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories. HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year. Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Thank you for interest in HSBCBefore you apply, please note that we will take into the consideration only applications that include the following statement:."I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).".Due to the high number of applications, we reserve the right to contact selected candidates onlyIn case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.