Customer Service Sr. Associate with German and English

Overview

Working with inspiring and experienced colleagues, you’ll find that the atmosphere in our city-centre Kraków office is informal, engaging, and full of energy. Our teams deliver essential services to PepsiCo employees and customers across Europe — driving excellence with curiosity, collaboration, and a “get-things-done” mindset.

This role is a great opportunity to grow your career in a dynamic, multinational environment while supporting key customers and ensuring top-quality service delivery within the Supply Chain area.

Responsibilities

Responsibilities

In this role, you will:

- Build strong relationships and collaborate with key customers from various channels (Discount retailers, Cash & Carry, Hypermarkets, Convenience, Supermarkets, etc.).

- Register and report disputes (price corrections, value adjustments, retrospective settlements) in a timely and accurate manner.

- Analyze and clarify disputes in cooperation with clients and internal teams (Sales, Logistics, Finance).

- Prepare and monitor corrective documents (PCRs, retrospective corrections) according to contractual agreements.

- Support ongoing projects related to IT systems, Customer Service, Sales, and Logistics improvements.

- Maintain accurate records and reports, ensuring compliance with accounting and internal control principles.

- Identify trends and propose actions to minimize recurring issues or discrepancies.

Qualifications

Qualifications

- Bachelor’s degree (completed or in progress).

- Fluent German and English (both written and spoken).

- Minimum 1 year of experience in customer service, order management, or related support roles.

- Working knowledge of SAP or similar ERP systems.

- Good command of MS Excel and other MS Office tools.

- Strong communication and analytical skills, with high attention to detail.

- Team-oriented, proactive, and comfortable interacting across functions.

What we offer

- Hybrid working model and flexible hours.

- Learning and development opportunities in a global environment.

- Friendly, inclusive culture where your ideas matter.

- Comprehensive benefits and wellbeing support.

? Note:
The ‘Internal Reporting Procedure’ for reporting violations of law and follow-up actions under the Whistleblower Protection Law (June 14, 2024) is available at www.pepsicopoland.com under the Contact/Career tab.

Qualifications

- Bachelor’s degree (completed or in progress).

- Fluent German and English (both written and spoken).

- Minimum 1 year of experience in customer service, order management, or related support roles.

- Working knowledge of SAP or similar ERP systems.

- Good command of MS Excel and other MS Office tools.

- Strong communication and analytical skills, with high attention to detail.

- Team-oriented, proactive, and comfortable interacting across functions.

What we offer

- Hybrid working model and flexible hours.

- Learning and development opportunities in a global environment.

- Friendly, inclusive culture where your ideas matter.

- Comprehensive benefits and wellbeing support.

? Note:
The ‘Internal Reporting Procedure’ for reporting violations of law and follow-up actions under the Whistleblower Protection Law (June 14, 2024) is available at www.pepsicopoland.com under the Contact/Career tab.

Responsibilities

In this role, you will:

- Build strong relationships and collaborate with key customers from various channels (Discount retailers, Cash & Carry, Hypermarkets, Convenience, Supermarkets, etc.).

- Register and report disputes (price corrections, value adjustments, retrospective settlements) in a timely and accurate manner.

- Analyze and clarify disputes in cooperation with clients and internal teams (Sales, Logistics, Finance).

- Prepare and monitor corrective documents (PCRs, retrospective corrections) according to contractual agreements.

- Support ongoing projects related to IT systems, Customer Service, Sales, and Logistics improvements.

- Maintain accurate records and reports, ensuring compliance with accounting and internal control principles.

- Identify trends and propose actions to minimize recurring issues or discrepancies.