Senior Customer Service Associate with German

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Why you should join?
This is not a postion in call center — this is customer service at a professional level, where we provide dedicated support to key clients in the field of transportation and logistics. Become a trusted partner to our most important customers. We can offer you communication not only via teams, e-mails but from time to time in person as well. Develop yourself with us

Your Main Tasks
Be the primary interface on a day-to-day basis with direct
Global account
responsibility for customers

Carry out contract reviews on orders/schedules and process in the SAP system

Progress/expedite orders as requested

Process request for quotations

Process customer returns

Investigate credit and debit requests and queries to issue credit/debit as necessary

Have regular reviews with your account base to discuss OTD, backlog and other general support issues

Review, action and issue all relevant order related reports

Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources

Proactively perform quote follow up

Consigment handling
Your Ideal Background
Customer Care Experience:

• For internal candidates: Minimum 2–3 years of experience in customer care, specifically in supporting global accounts.
• For external candidates: Minimum 5–8 years of experience in customer service, with a strong background in supporting high-profile German clients.

Fluency in English and German (at least B2 level)
Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage

Excellent time management skills with the ability to prioritize tasks in a fast-paced environment
A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries

Multitasking out of the box thinker with a positive attitude, able to listen and being patient

Proven ability to remain calm and professional in demanding or stressful situations.
Strong problem-solving skills and the ability to work independently when facing unexpected challenges.
Experience in organizing and leading client meetings (both online and in-person).
Ability to prepare meeting agendas, presentation materials, and tailor communication to the audience.
Success-oriented, open-minded, organized, resilient even in stressful situations

Ability to work on a hybrid model (office is located in Kraków, ones per week

Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What Te Connectivity Offers
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity
never requests payment or fees
from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at , and all email communications from our recruitment team will come
only from actual email addresses ending in
. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.