Customer Service Associate

Job Requisition No

VN8362

Work Location Name

Poland - Hybrid (Krakow)

Worker Basis

Full Time

Worker Type

Employee

Applications Close Date

Feb 1, 2026

Purpose

As a Customer Service Associate you will support customers by managing key data entry tasks on a day-to-day basis. By staying organised and focused, you will process essential activities such as order entry, invoicing, customer creation, stock allocations, and credits. You will be working in a fast-paced environment where efficiency, accuracy, and professionalism are essential. You will follow established procedures and guidelines, support your colleagues with a positive and calm attitude, and remain flexible to learn new systems and support different markets. This is an offer for 12 months contract.

Key Responsibilities

Key Responsibilities

• Process orders, return authorisations, and credit note requests accurately and within deadlines using the ERP system.
• Manage customer invoicing processes, ensuring timely and precise turnaround.
• Support reconciliation of consignment stock and follow up as directed.
• Handle basic customer queries via email and CRM systems.
• Prioritise workload and organise your daily tasks to meet team and individual deadlines.
• Raise any workload concerns or changes in priorities to your manager proactively.
• Carry out other administration duties related to the order-to-cash cycle as assigned.

Qualification

Qualification

• Minimum 1 year of experience in customer service or administrative support.
• Proficiency in MS Office Suite; intermediate Excel skills.
• Familiarity with ERP and CRM systems, particularly order-to-cash processes.
• Excellent time management and ability to prioritise.
• High attention to detail and accuracy.
• Fluency in English and French.

What we Offer?

• Private healthcare coverage with Medicover, ensuring your well-being and peace of mind.
• MultiSport Card, supporting an active and healthy lifestyle.
• MultiLife: Access to additional benefits such as language courses, medical diagnostic packages, Legimi (e-book subscription), and consultations with psychologists or dietitians.
• Opportunities to enjoy workcations, providing flexibility to work from different locations while staying connected with your team.
• A chance to contribute to our rapidly growing Center of Excellence in Poland, while benefiting from an international company culture with US headquarters.

Company

BVI is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver (Knives and Blades), Visitec (Cannulas), Malosa (Single-Use Instruments), Vitreq (Vitreoretinal Surgical Products) and PhysIOL (Premium IOLs), and spans more than 90 countries.

We've set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at

Company

BVI is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver (Knives and Blades), Visitec (Cannulas), Malosa (Single-Use Instruments), Vitreq (Vitreoretinal Surgical Products) and PhysIOL (Premium IOLs), and spans more than 90 countries.

We've set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more