Customer Care Associate

7 dni temu

Kraków, Lesser Poland Revvity Pełny etat 25 000 zł - 45 000 zł rocznie
Job TitleCustomer Care Associate
Location(s)Krakow

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Main responsibilities:
Delivering exceptional level of service to our customers involving several key responsibilities 
that include:
- Response to customer inquiries via e-mail, telephone, fax or system
- Order processing in relevant customer service systems which includes orders entry
- Service administration
- Complaint handling
- Billing inquiries which includes price quotations, price checks and item quantity
- General administration which includes customer files and sales contracts maintenance 
- Work according to documented process (SOP, Work Instruction, ...)
- Actively participate in the on-going assessment of customer support processes and 
incorporate approved improvements
- Provides ad-hoc support to internal and external stakeholders
- Ability to identify cause of customer issues and pursue resolution with a sense of urgency and 
commitment to customers
- Develop preventive action to avoid issues in future
 

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