Senior Customer Care Engineer

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
Tetra Deployment and Customer Care team provides an interface between customer representative and engineering in terms of Dimetra Tier 3 technical support. TDACC members supervise the process of maintaining customer reported issues from the point of escalation by the second line of support, till the solution is delivered back to the customer

Job Description
What You'll Be Doing:

• Become the expert. You won't just be solving problems; you'll be providing third-line technical support that directly influences our products and delights our customers.
• Lead the charge. Dive into non-standard projects like cutting-edge system integrations and first-of-a-kind (FOA) deployments for our most important customers. This is your chance to shape the future of our technology.
• Travel the world. When a challenge can't be solved remotely, you'll have the chance to travel abroad to tackle it head-on, working directly with customers on-site.
• Be a global connector. Collaborate with a multi-national team across Poland, Europe, Asia and the Americas, and be the critical link between our customers and our engineering teams.
• Influence change. Your expertise will be vital in system-wide quality initiatives, providing the crucial customer perspective that helps us build better solutions.
• This isn't just another job—it's a chance to take on a new level of responsibility, drive innovation, and become a trusted expert in your field.

Basic Requirements

• Degree in Telecommunications, Computer Science, Electronics, and similar or M.Sc. in other fields with work experience in IT/Telecommunications
• Background in Telecommunications systems.
• Previous experience in Dimetra Systems will be a distinct advantage. (cross-box and/or functional)
• Very good language skills in both spoken and written English
• Good negotiation skills are an advantage
• High analytical skills, including technical root cause analysis
• Attention to detail and conscientiousness
• Driven
• Self-motivated
• Customer advocacy
• Knowledge of any Dimetra part will be a distinct advantage
• Knowledge of the IMW system will be a distinct advantage
• Flexible in approach to changes

In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your work you'll get the following:

• 12-month Contract of employment (Maternity cover)
• Private medical coverage, Multisport
• Life insurance (two annual incomes),
• Employee Stock Purchase Plan – 15% discount for buying Motorola's Stock units,
• Employee Pension Plan – 3,5 % of the month's salary gross, which goes to the retirement account
• IP Tax Relief (up to 80%)
• Yearly salary increase (depends on individual performance)
• Annual bonus (depends on company performance)
• Flexible working hours (usually the day starts between 7-10),
• 8 hours working day (30 minutes lunch break included).
• Hybrid/ remote work

Travel Requirements
Under 10%

Relocation Provided
Domestic

Position Type
Experienced

Referral Payment Plan
Yes

Company
Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.